Thrive Global
Productivity • Wellness • Enterprise
Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.
51 - 200 employees
Founded 2016
⚡ Productivity
🧘 Wellness
🏢 Enterprise
💰 $80M Series C on 2021-07
Customer Success Associate
October 22
🇺🇸 United States – Remote
💵 $75k - $85k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🦅 H1B Visa Sponsor
Thrive Global
Productivity • Wellness • Enterprise
Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.
51 - 200 employees
Founded 2016
⚡ Productivity
🧘 Wellness
🏢 Enterprise
💰 $80M Series C on 2021-07
📋 Description
• Oversee live training webinar scheduling, and serve as a liaison between Customer Success Managers (CSMs) and Facilitators • Support live events by scheduling, event preparation, and logistics, including attending live events as a representative of Thrive • Support virtual events with scheduling, preparation, tech checks, introducing trainer(s), managing live chat, and launching poll questions • Analyze customer webinar registration/attendance data, and highlight overall product adoption through Thrive App statistics • Capture “raving fans” by recording quotable content throughout live customer webinars • Partner cross-functionally with teams across Thrive (including Content, Product, Data, Design, and Marketing) to support customer needs — such as creating company challenges, in-app banners, and curated resource pages • Identify opportunities to improve the end-to-end training coordination process
🎯 Requirements
• Strong communication, analytical, problem-solving, and project management skills • Experience using Salesforce, G-Suite, Qualtrics, ChurnZero, and Microsoft products (Powerpoint, Excel) • Working knowledge of other data and/or customer management tools like Confluence and Looker is a plus • Experienced in coordinating multiple events and schedules with precision and in a timely manner • Comfortable communicating with executives both internally and externally • A track record of building trust amongst peers to help deliver exceptional client-facing experiences • Equipped with an exceptional ability to prioritize, manage time and anticipate needs • A history of organizational excellence and a desire to continuously evaluate and improve existing processes • Comfortable receiving and providing compassionately direct feedback • Passionate about changing how we work and live • Passion for customer success • Problem-solving mindset and entrepreneurial spirit
🏖️ Benefits
• Medical, dental and vision coverage + 401k program with company match • Generous paid time-off programs
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