Account & Applications Manager – Industrial Wastewater Treatment

🕒 August 5

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 £75k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 13%

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Tidal Vision

WebsiteLinkedInAll Job Openings

201 - 500 employees

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

Tidal Vision is a biotechnology company developing and commercializing chitosan-based technologies and products for water treatment, agriculture, and materials. The company applies proprietary, zero-waste processes (Chitofining®, Zale Technology®, Tidal Grow®, Tidal Clear®, Tidal‑Tec®) to produce concentrated chitosan solutions that address pollution, crop health, and material-science challenges for industrial and agricultural customers.

📋 Description

• Own the day-to-day relationship with assigned customer accounts and act as the principal point of contact for treatment performance, service requirements and continuous-improvement activity • Plan and complete regular on-site and virtual account-service reviews, documenting and following through on agreed actions • Work with plant operators, engineering teams, environmental personnel, procurement stakeholders and site leadership to understand priorities, compliance risks and business needs • Assess industrial wastewater systems, operating data and discharge performance to identify root causes, process constraints and improvement opportunities • Conduct or supervise jar testing, sampling, dose optimisation, chemical trials and treatment-performance reviews, translating results into written recommendations • Optimise coagulation, flocculation, clarification and solids-separation programmes to improve reliability, effluent quality, chemical efficiency, sludge generation and total treatment cost • Provide on-site and remote technical support for treatment, dosing and application problems, escalating specialist issues when required • Train customers on Cesco products, safe chemical handling, correct dosing, routine monitoring and operational troubleshooting • Inspect chemical storage, make-down, feed, pumping, control and application equipment; troubleshoot and coordinate repairs or specialist support • Establish service plans and performance measures, monitor results and communicate emerging risks • Prepare service reports, trial reports and account recommendations explaining findings, actions and operational and financial value • Protect account retention through dependable service, technically credible advice and consistent delivery • Identify opportunities to extend or improve Cesco programmes within existing accounts • Develop and execute account plans combining customer-service, retention and sales-growth objectives • Support selected new-business opportunities through technical discovery, site surveys, water testing, trials, proposals and account transition • Build relationships with plant and facility executives and promote relevant Cesco and Tidal Vision innovations • Maintain CRM records, account plans, service activity, forecasts, opportunities and gross-margin information • Collaborate with operations, laboratory, technical, equipment and commercial colleagues • Travel regularly throughout the assigned EU and UK territory, normally around 50% of working time and potentially more during trials, start-ups or intensive account support

🎯 Requirements

• 10+ years of experience in industrial wastewater treatment, with substantial hands-on responsibility for customer applications, process diagnosis and treatment optimisation • Practical technical knowledge of wastewater-treatment plants, preferably involving high-organics effluent from food and beverage processing or a closely related industrial sector • Demonstrable experience managing customer accounts or providing ongoing field technical service in water treatment, process chemicals or a related industry • Experience with coagulation, flocculation, clarification and solids separation, including DAF or comparable primary-treatment processes • Experience conducting or supervising jar tests, chemical trials, sampling, dose optimisation and treatment-performance reviews • Experience with chemical storage, dosing pumps, controls and application equipment, including first-line troubleshooting • Ability to interpret operational and laboratory data and produce clear, practical written recommendations • Record of building strong customer relationships, maintaining account satisfaction and identifying appropriate account-growth opportunities • Working knowledge of EU and UK trade-effluent consents, discharge compliance, COSHH requirements and safe chemical-handling practices, or ability to develop this knowledge rapidly • Full UK driving licence • Right to work in the UK • Willingness to travel regularly, including overnight stays • Valid driving licence required by the time of appointment • Appropriate business-use insurance required where a personal vehicle is used for business travel • Satisfactory references and verification of right to work in the UK • Employment may be subject to proportionate background, qualification and driving-record checks • Preferred: 5–10 years of experience in industrial water-treatment chemicals, wastewater applications or technical account management • Preferred: Direct experience supporting high-COD industrial wastewater accounts • Preferred: Experience with chitosan, biopolymers, metal-salt coagulants, organic coagulants, polymers or related treatment chemistries • Preferred: Record of retaining and growing technically complex customer accounts and converting successful applications into long-term commercial programmes • Preferred: Experience introducing new chemistry or treatment approaches through structured trials and close customer support • Preferred: Bachelor’s degree, HNC, HND or equivalent professional experience in chemistry, biology, environmental science, chemical engineering, water treatment or a related field • Preferred: Strong competence in Microsoft Excel, Word and PowerPoint and experience using CRM systems • Ability to work in operational industrial environments, walk around treatment plants, use stairs and access platforms, and wear appropriate PPE • Ability to use hands and fingers to handle testing equipment, tools, controls and samples, and occasionally lift or move equipment or materials of reasonable weight

🏖️ Benefits

• Private medical insurance • Employer pension contributions of up to 6% subject to local scheme rules • Life assurance • Professional-development and tuition support • 25 days annual leave plus applicable statutory public holiday entitlement • Company vehicle or car allowance with approved business expense reimbursement • Commission programme based on gross-margin performance, including retained-account growth and new business

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