Database Support Engineer

🕒 August 25

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TigerData (creators of TimescaleDB)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

TigerData is the creator of TimescaleDB, offering a reliable PostgreSQL cloud service designed for high-performance workloads, particularly in time series and real-time analytics. With a focus on security and scalability, TigerData supports demanding applications across various industries by providing lightning-fast data ingestion, complex querying, and efficient management of large datasets. Their services are suitable for customer-facing applications and are used by leading companies in sectors like IoT, AI, and finance.

📋 Description

• Provide deep technical support and interact with customers daily • Work with customers on TimescaleDB administration, database design, optimization, and implementation • Manage support cases from beginning to end • Develop and maintain close customer relationships to help them be successful • Learn new products and identify ways to improve products, processes, and culture • Participate in an on-call rotation approximately every 5 weeks • Work weekday Monday–Friday shifts during local hours, with 5-day, 8-hour schedules

🎯 Requirements

• Bachelor’s degree in computer science, information systems, or equivalent experience • Relational DB experience at scale: administration, data modeling, query optimization • Experience with relational databases (PostgreSQL a strong plus!) • Experience as a technical support professional with external customers • Strong aptitude to understand and learn new software products • Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience • Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure • Experience with relational databases, NoSQL databases, and data modeling tools • Familiarity with PostgreSQL, including best practices, query plan analysis, backup/restore, migrations, etc. • Familiarity with TimescaleDB; candidates are encouraged to download and test it before interviewing

🏖️ Benefits

• Flexible PTO and comprehensive family leave • Fridays off in August • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources • Premium insurance options for you and your family (US-based employees)