Associate Technical Project Manager

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🤓 Technical Project Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Tillster

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

💰 $14.5M Venture Round - Tillster on 2010-03

Food & Beverage • Consulting • Marketing

Tillster is a SaaS company that provides digital ordering and customer engagement solutions for restaurants and retail brands. Its platform offers online and mobile ordering, restaurant kiosk and delivery integrations, loyalty and coupon programs, CRM capabilities, and data science/AI tools for conversion optimization and store performance. The enterprise-grade, scalable technology helps brands improve customer journeys, increase revenue, and manage omnichannel ordering and marketing.

📋 Description

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity • Develop and maintain project plans, schedules, and milestones • Report and communicate project plan status and relevant information • Collaborate with cross-functional internal and external teams to deliver projects on time, within scope, and at cost • Identify, mitigate, and communicate project risks • Escalate pending customer satisfaction issues proactively • Conduct customer meetings and assess customer satisfaction • Participate in release meetings and ensure product updates are correctly administered • Work with Product Management to identify upcoming product and service opportunities • Manage customer menu/content changes with support from Tillster’s US-based team • Support helpdesk teams in resolving incidents related to product/menu content changes • Conduct acceptance testing of product/menu developments and related changes • Support product testing, product deployments to new stores, helpdesk activities, and project management as needed • Perform other duties as needed, required, or directed

🎯 Requirements

• 2-3 years of Project Management experience within the restaurant industry preferred not required • Ability to organize/support multiple priorities and projects and adapt to changes in a fast-paced environment • Strong customer service, interpersonal, conflict-resolution, and accountability skills • Highly organized with ability to manage complex lists of objectives, sequence, and priority • Impeccable attention to detail • Ability to conduct effective meetings and manage action items and follow-up • Customer-facing experience • Basic understanding of software engineering is a plus • Strong technical/technological prowess • Ability to identify, understand, and adapt to culture systems within customer companies • Understanding of on-premise order and pay technology highly preferred • Ability to identify and coordinate sales opportunities with inside and outside sales teams highly preferred • Must live in the United Kingdom—London, Buckinghamshire, or Oxford area • No visa sponsorship

🏖️ Benefits

• Tillster pays the premium for employee private health insurance; employees may add spouse/dependents at their own cost • Local/municipal holidays in accordance with applicable United Kingdom Labour laws • Vacation based on United Kingdom Labor Laws • Udemy Learning courses • Ongoing learning and development opportunities • Remote work from the employee’s own home/office • Travel as business needs demand

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