Associate Technical Project Manager

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🤓 Technical Project Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Tillster

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

💰 $14.5M Venture Round - Tillster on 2010-03

Food & Beverage • Consulting • Marketing

Tillster is a SaaS company that provides digital ordering and customer engagement solutions for restaurants and retail brands. Its platform offers online and mobile ordering, restaurant kiosk and delivery integrations, loyalty and coupon programs, CRM capabilities, and data science/AI tools for conversion optimization and store performance. The enterprise-grade, scalable technology helps brands improve customer journeys, increase revenue, and manage omnichannel ordering and marketing.

📋 Description

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity • Develop and maintain project plans, schedules, and milestones • Report and communicate project plan status and relevant information • Collaborate with cross-functional internal and external teams to deliver projects on time, within scope, and at cost • Identify, mitigate, and communicate project risks • Escalate pending customer satisfaction issues predictively • Conduct regular customer meetings and respond strategically to customer requests • Assess customer satisfaction at all levels • Participate in release meeting discussions and follow up on product updates • Work with Product Management to create visibility into upcoming product and services opportunities • Manage menu/content changes with customers and Tillster’s global team • Support helpdesk teams in resolving incidents related to product/menu content changes • Undertake acceptance testing of product/menu developments and related changes • Support product testing, product deployment planning and coordination, helpdesk, and project management as business needs demand • Perform other duties as needed, required, or directed • Travel as business needs demand

🎯 Requirements

• 2-3 years of Project Management experience within the restaurant industry preferred, not required • Ability to organize and support multiple priorities and projects • Flexibility to adapt to changes in a fast-paced environment • Strong customer service, satisfaction, and success focus • Strong interpersonal skills to engender trust, resolve conflict, and create mutual accountability • Highly organized, with ability to manage complex lists of objectives, sequence, and priority • Impeccable attention to detail • Ability to conduct effective meetings and manage action items and follow-up • Customer-facing experience • Basic understanding of software engineering is a plus • Strong technical/technological prowess • Ability to identify, understand, and adapt to culture systems within customer companies • Understanding of on-premise order and pay technology highly preferred • Ability to identify and coordinate sales opportunities with inside and outside sales teams highly preferred • Must live in the United Kingdom—London, Buckinghamshire, Oxford area • No visa sponsorship

🏖️ Benefits

• Employee private health insurance premium paid by Tillster; spouse/dependent coverage available at the employee’s cost • Local/municipal holidays in accordance with applicable United Kingdom Labour laws • Vacation based on United Kingdom Labor Laws • Udemy Learning courses • Ongoing learning and development opportunities • Remote work from the employee’s own home/office • Equal opportunity and inclusive working environment

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