Timeleft
51 - 200 employees
Founded 2020
👥 B2C
🏨 Hospitality
🏪 Marketplace
💰 Seed on 2021-11
B2C • Hospitality • Marketplace
Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.
QA Analyst – Customer Experience
🔥 10 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Timeleft
51 - 200 employees
Founded 2020
👥 B2C
🏨 Hospitality
🏪 Marketplace
💰 Seed on 2021-11
B2C • Hospitality • Marketplace
Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.
📋 Description
• Conduct regular ticket quality reviews across Customer Support and Trust & Safety, assessing tone, accuracy, policy adherence, and resolution quality. • Score and document reviews consistently, maintaining clear QA scorecards and records. • Hold regular calibration sessions with the Managers and Team Leads to agree scoring standards. • Review the quality of AI-assisted and automated responses across support and moderation, assessing accuracy, tone, policy adherence, and appropriateness. • Identify and flag AI errors, incorrect tagging, hallucinations, or unsafe outputs. • Surface coaching opportunities, quality trends, and recurring risk patterns to Team Leads and Managers. • Translate individual reviews into patterns that inform training, content, and process improvements.
🎯 Requirements
• 2–3+ years in Customer Support or Customer Experience. • Experience in Quality Assurance or quality review within a support environment. • Familiarity with Zendesk and Zendesk QA • Exposure to AI-assisted support or moderation tools is a plus. • Strong fluency in English required.
🏖️ Benefits
• Remote working opportunities • Flexible work arrangements
Apply NowSimilar Jobs
🕒 July 6
Quality Engineer for Web3 products and blockchain innovations at Injective Labs ensuring high-quality user experiences through testing. Collaborating with engineering and product teams in a fast-paced environment on UI automation.
🕒 June 24
Content Operations QA Analyst ensuring accuracy of ocean freight pricing data for cargo.one. Quality-checking rates and communicating with vendor partners in a remote role.
🕒 February 25
Hybrid QA Engineer ensuring quality for Sporty Group's software releases. Involved in all testing phases with a strong focus on both manual and automated processes.
🕒 October 22, 2025
Quality Assurance Engineer testing and maintaining software quality for Reedsy’s publishing tools. Collaborating with development and product teams while working remotely in Europe.
🇪🇺 Europe – Remote
💵 €40k - €50k / year
💰 Grant on 2016-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 QA Engineer (Quality Assurance)
