Senior Customer Success Manager

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Tjekvik

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🚘 Automotive

Manufacturing • Automotive

Tjekvik is a company that specializes in intelligent self-service technology specifically designed for the aftersales automotive sector. Their innovative solution simplifies the vehicle check-in and check-out process, allowing customers to handle this task at their convenience, whether at home, in the dealership, or at a secure outdoor location. By providing a seamless experience, Tjekvik aims to enhance customer satisfaction while allowing aftersales teams to focus on more critical work. Notable clients include major automotive brands such as BMW, Daimler, Volkswagen, and Porsche.

📋 Description

• Own a portfolio of key UK dealer group accounts, with responsibility for retention, satisfaction, and account health • Build relationships with group- and site-level stakeholders, including Group Aftersales Directors, Operations, Procurement, Dealer Principals, and Service Managers • Run regular value reviews and agree priorities for the next quarter • Maintain account plans, health scores, and renewal forecasts in HubSpot • Act as escalation point and coordinate with support, product, and operations teams • Own portfolio renewals from forecast through signature • Defend and quantify Tjekvik's value across the customer lifecycle • Lead turnaround of at-risk accounts • Identify and develop expansion opportunities including new sites, add-ons, and wider group rollouts • Work with Sales on new group-level agreements and OEM deals • Use usage data and customer conversations to identify opportunities to unlock additional value • Oversee onboarding and training for new sites • Monitor usage and satisfaction and intervene when needed • Relay product feedback to help shape the UK roadmap • Visit key accounts for launches, escalations, and strategic reviews • Report to the Head of Global Customer Success • Manage a portfolio measured on gross revenue retention, net revenue retention, and expansion ARR

🎯 Requirements

• Senior B2B experience in customer success or account management • Automotive sector experience required • Track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion • Proven ability to defend and quantify value using usage and outcome data • Record of turning around at-risk accounts • Strong communication skills and ability to handle difficult conversations • Commercial confidence discussing pricing, renewals, and business cases with senior stakeholders • Discipline maintaining account plans, health scores, and renewal forecasts in a CRM • Experience with HubSpot • Ability to work autonomously and remotely • Based in the UK • Full driving licence • Willingness to travel to dealer sites when needed

🏖️ Benefits

• Performance-related bonus linked to retention and expansion • Remote-first working • Budget for travel and on-site visits • Direct access to leadership • Collaborative, international team