Client Account Manager

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August 16

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TMP The Mortgage People

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Finance • B2C

TMP The Mortgage People is a UK-based mortgage brokerage and advisory firm that helps homebuyers and homeowners with mortgage advice, affordability assessments, shared ownership purchases, and remortgaging. They offer online affordability calculators, phone and full assessments, and work with housing associations and lenders to support affordable housing transactions. TMP emphasizes a human, customer-focused service, is FCA-regulated through appointed representatives, and provides guidance and protection products while promoting sustainability and community charity work.

11 - 50 employees

Founded 2005

💸 Finance

👥 B2C

📋 Description

• Keeping in touch with our existing clients so they know we’re on their side • Dealing quickly and efficiently with enquiries that come in over the phone and by email • Processing mortgage and protection applications and following them up to avoid delays • Making sure we do everything we can for our clients – even after their mortgage is agreed • Looking after our customer database • General office admin as necessary

🎯 Requirements

• Someone who is ambitious, enthusiastic and loves to work as part of a team • Great communication skills (both written and verbal) and the ability to speak confidently on the telephone • Computer literacy – full training will be given on any specialist software • A self-starter who is well organised and able to prioritise their own workload • Good numeracy and literacy skills as accuracy is really important to us • If you’ve done something similar before, we’d love to hear from you, but experience is definitely not essential. • Because you’ll be working from home the majority of the time, you’ll need a reliable, fast broadband connection.

🏖️ Benefits

• Company Pension Scheme Available • Discretionary Annual Bonus once probation passed