Senior Manager, Platform Operations

🕒 May 20

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TodayTix Group (TTG)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🛍️ eCommerce

📱 Media

eCommerce • Media • Entertainment

TodayTix Group (TTG) is a global leader in e-commerce for cultural experiences, connecting over 20 million global audiences with a vast inventory of theatrical performances, opera, and dance productions. Through its pioneering apps and marketing technology, TTG creates a two-sided marketplace that makes live entertainment accessible and seamless. Working with an international network of 20,000 theatres, producers, and cultural institutions, TTG offers frictionless user experiences and a robust tech stack for partners. Their offerings range from Broadway to Hollywood, enhancing the direct-to-consumer purchase process of theatre tickets. Since 2013, TodayTix Group has sold over 70 million tickets and remains a trusted leader in cultural entertainment.

📋 Description

• Own problem spaces across e-commerce, CX, and operations end-to-end • Dig into customer and operational data to find the problems worth solving • Talk to customers, operators, and support agents to build qualitative context around quantitative signals • Build prototypes, dashboards, automations, and analyses using tools like SQL, spreadsheets, AI tools • Write things down: frame problems, define ownership, and make next steps obvious • Partner with the data team on metrics definitions, data quality, and self-service capabilities

🎯 Requirements

• 5+ years of professional experience with real reps across different types of work • Strong analytical skills: comfortable with SQL, data visualisation, and translating data into recommendations • Energised by breadth and ownership • A track record of moving from problem identification to shipped solution without heavy direction • Customer empathy — you've talked to real users and changed your mind based on what you heard • Builder mentality — you've made things (any stack, any domain) and you're comfortable picking up tools, data, and automation to get something working • Fluency with AI tools as part of your daily workflow • Clear, concise written and verbal communication • Self-directed but coachable • Bonus: experience in live entertainment, ticketing, or marketplace businesses

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities • 90-day onboarding journey • Feedback-focused performance reviews