Lead Field Service Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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TOMRA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💰 Post-IPO Equity on 2012-11

Recycling • Waste Management • Resource Optimization

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

📋 Description

• You’ll take ownership of the preparation and readiness of TOMRA machines across your region, acting as the key link between field teams, operations, and third-party logistics (3PL) partner. • A big part of the role is building capability within the partner, embedding simple and repeatable processes, and ensuring machines are correctly configured, tested, and ready for smooth installation. • Alongside this, you’ll work hands-on with installation, maintenance, and troubleshooting in the field, supporting engineers, improving processes, and helping scale a consistent, high-quality operating model as the UK rollout grows. • Take regional ownership for machine preparation, configuration, and readiness before customer delivery. • Act as the link between field teams, operations, and third-party logistics partners. • Manage and train 3PL teams, ensuring machines are correctly pre-configured, tested, and dispatched to standard. • Work closely with Field Service Engineers to enable smooth installation and handover. • Install, maintain, and troubleshoot TOMRA machines on-site, reducing downtime and ensuring performance. • Drive process improvements to increase efficiency, quality, and scalability across the region. • Build strong customer relationships while maintaining accurate records, tools, and inventory standards. • Shift or weekend work may be required as the service organisation continues to expand.

🎯 Requirements

• Comfortable working with electro-mechanical systems, including analysing, testing, and supporting repairs • Some previous experience with managing and training a 3rd party logistics firm is a big plus • A practical, solutions-focused mindset and strong attention to detail • Confidence working independently in the field and managing your own workload • A customer-first approach with clear and professional communication skills • Full UK driving license (max. 3 points) • Flexibility to travel extensively across the UK • Experience with reverse vending machines or similar automated equipment is an advantage, but not essential – full training will be provided. • Previous experience supporting or training others is also beneficial.

🏖️ Benefits

• Health insurance after probation period (with the option to add family) • Employer pension 10% non-contributory pension contributions • Tenure Leave (can accrue more leave after from 5+ years of service)