CX Specialist, French & English Speaker

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Too Good To Go

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

💰 Venture Round on 2022-06

Food & Beverage

Too Good To Go is the world's largest marketplace for surplus food, inspiring and empowering everyone to fight food waste together. The company operates in 17 countries, engaging over 70 million people and 180,000 businesses to save food through its app. Too Good To Go aims to rethink food date labels and contributes to the circular economy and zero waste initiatives.

📋 Description

• Serve as the main point of contact for users and partners • Provide outstanding customer service through email, chat, phone, and social media • Handle priority situations with care • Contact users and stores proactively when necessary • Empower users and partners to maximize saved meals through proactive support and targeted retention efforts • Act as a brand ambassador and encourage sustainable customer behavior • Identify partner and consumer pain points proactively • Surface technical or operational issues to internal stakeholders globally • Report directly to the Customer Experience Team Lead

🎯 Requirements

• Experience in Customer Service or Account Management • Full written and verbal proficiency in French and English • Based in Scotland • Availability Saturday to Wednesday, 9 am to 6 pm • Comfortable working towards KPIs and performance targets • Strong communication skills • Experience working with CRMs such as Zendesk, Salesforce, HubSpot, or SAP • Team-oriented approach and ability to build positive relationships and resolve conflicts • Detail-oriented and able to stay focused through repetitive tasks • Marketplace, big platform, or food industry experience is a bonus • Submit CV and cover letter in English

🏖️ Benefits

• A rare opportunity to work in a social impact company where you can use your commercial skills to drive positive change • An open company culture with independence and room to unleash creativity • Strong team culture where learning together is encouraged and successes are celebrated together • Inclusive benefits with flexible working hours • Generous vacation and wellness policies • Experience being part of an international company with over 1350 teammates across 19 countries • Strong personal and professional development in a thriving, high-growth scale-up environment

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