Account Manager

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September 6

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Torchlight™

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Cybersecurity • Artificial Intelligence • Enterprise

Torchlight™ is a behavioral analytics platform that focuses on predicting risks in an unpredictable world. By leveraging advanced analytics and Behavior Based Intelligence™, Torchlight identifies hidden networks and potential threats to organizations and governments across various domains. Their insights allow clients to proactively mitigate risks, safeguard assets, and enhance operational efficiency by turning vast amounts of data into actionable intelligence.

11 - 50 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Primary owner of the post-sale relationship with key defense customers • Ensure customer satisfaction, drive product adoption, secure renewals, and identify expansion opportunities within existing defense lines of business • Serve as the trusted point of contact for Program Managers, Contracting Officers (COs), Contracting Officer's Representatives (CORs), and prime and sub-contractors • Lead the renewal process for all assigned accounts, from forecasting to negotiation and closing • Proactively identify and develop expansion opportunities (upsell/cross-sell) within accounts • Manage day-to-day subcontract activities, ensuring compliance and effective service delivery • Conduct regular business reviews with customers to showcase value and align on future goals • Act as the customer's advocate internally, relaying feedback to Product and Engineering teams • Maintain accurate customer data, forecasts, and activity tracking in the CRM

🎯 Requirements

• Minimum of five (5) years of experience in account manager roles within the defense industry • Proven ability to grow defense accounts year over year • 5+ years’ demonstrated strong leadership experience leading teams in a matrixed environment • Proven track record of leadership in the defense sector, demonstrating expertise in driving growth and expansion • In-depth understanding of the defense industry landscape, including knowledge of key players, trends, and opportunities • Strong analytical and strategic thinking skills, with the ability to architect complex renewals and expansion efforts • Exceptional communication and negotiation abilities, with a talent for building and nurturing strategic relationships • Demonstrated ability to work effectively in a remote work environment • Bachelor’s degree in a relevant field (advanced degree such as MBA is a plus) • Active TS/SCI Clearance required, CI Polygraph a plus • U.S. Citizenship required for positions requiring government security clearance • Experience interacting with Program Managers, Contracting Officers (COs), Contracting Officer's Representatives (CORs), and prime/sub-contractors

🏖️ Benefits

• Remote Full Time (remote work)