Director of Client Success

Job not on LinkedIn

November 1

Apply Now

Receive Emails with Similar Jobs

Tracker Products

WebsiteLinkedInAll Job Openings

Software • Compliance • Public Safety

Tracker Products is a leading provider of evidence management software, designed to facilitate the secure and efficient tracking of physical and digital evidence for law enforcement agencies and other organizations. Their comprehensive solution, SAFE, streamlines the entire evidence management process, ensuring a transparent chain of custody while improving accountability, security, and compliance with legal standards. The software includes features such as automated workflows, barcode scanning, mobile app access, and reporting tools, making it versatile and convenient for users in various sectors, including police departments, forensic labs, and legal firms.

11 - 50 employees

Founded 1996

📋 Compliance

📋 Description

• Lead, manage, and hold the team accountable with clarity. • Coach and develop the team. • Work with the executive leadership team to align the department’s vision, mission, and strategy with the company as a whole • Achieve full understanding of SAFE software platform and stay up to date with improvements/updates • Manage the team completing multi-stage client implementations and assist when necessary • Able to assist in support, project management, training, or data imports as needed. • Drive metrics and outcomes, not just activity • Design and document clear Client Success processes (onboarding, go-live, retention) • Establish and maintain excellent client relationships and advocate for the customer experience, some travel may be required • Ensure clients are successful and see value quickly and consistently • Recognize, influence, and/or resolve critical issues that may affect the company’s direction • Work with Product team to ensure technical designs are properly evaluated for important projects • Measure team efficiency by monitoring the productivity and workload of the client success team.

🎯 Requirements

• Bachelor’s degree, preferred • 10+ years of experience (5+ years Project Management/5+ years team management) • SaaS industry experience or software implementation experience a plus • Strong leadership skills • Understands full client lifecycle: onboarding, adoption, retention • Client Success strategy and process building • Analytical thinking and KPI ownership • Exceptional communication and emotional intelligence • Deep customer-centric mindset • Strong problem solving skills.

🏖️ Benefits

• Competitive salary and performance-based incentives • Opportunities for career advancement and professional growth • A collaborative and supportive team culture • Access to ongoing training and development