Head of Player Engagement

Job not on LinkedIn

🔥 34 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Traffic Label Limited

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

📣 Marketing

🤝 B2B

📱 Media

Marketing • B2B • Media

Traffic Label Limited is a digital marketing agency that delivers performance-driven digital strategy and creative services for brands, specializing in SEO, affiliate marketing, and conversion-focused campaigns. Founded in 2006, the company combines marketers, developers, and creatives to serve hundreds of global clients with a focus on measurable results, collaboration, and continuous learning. They operate with a distributed team across multiple locations, hire for a range of marketing and product roles, and emphasize a culture of trust, curiosity, and growth.

📋 Description

• Build, recruit and lead a high-performing outbound player engagement team • Develop outbound engagement strategies that drive player conversion, retention and revenue growth • Design, implement and continuously improve call scripts, sales processes and customer engagement journeys • Personally conduct outbound calls while leading the team by example • Convert registered non-depositing players into first-time depositing customers • Re-engage inactive and dormant players through targeted outbound campaigns • Generate new business through proactive outreach to qualified sales leads • Coach, mentor and develop team members through regular call reviews and performance feedback • Monitor, analyse and improve key performance metrics, including: First Time Deposit (FTD) Conversion, Deposit Conversion Rate, Reactivation Rate, Contact Rate, Revenue Generated, Customer Satisfaction • Analyse campaign performance and identify opportunities for continuous improvement • Work closely with CRM, Marketing, VIP and Operations teams to maximise player engagement across multiple brands • Produce regular performance reports and recommendations for senior management • Ensure all customer interactions comply with company policies and applicable regulatory requirements • Foster a positive, collaborative and results-driven team culture

🎯 Requirements

• Proven experience leading an outbound sales, telesales or call centre team • Strong commercial mindset with a track record of improving sales performance and customer conversion • Experience recruiting, developing and managing high-performing teams • Hands-on sales experience with the confidence to actively participate in customer calls • Excellent leadership, coaching and motivational skills • Strong analytical skills with experience using KPIs, reporting dashboards and performance metrics • Excellent organisational and stakeholder management skills • Outstanding written and spoken English • Ability to thrive in a fast-paced, high-growth environment • Experience within iGaming, online casino, sportsbook or another digital entertainment sector (nice to have) • Knowledge of CRM platforms and customer segmentation strategies (nice to have)

🏖️ Benefits

• Performance-based bonus • Fully remote position with the flexibility to work from anywhere in Europe • Career progression within a rapidly growing international technology company • A collaborative, ambitious and supportive team environment • The chance to work with talented professionals passionate about innovation and performance