Account Coordinator, AOG – Weekends

Job not on LinkedIn

November 26

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🌽 Illinois – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🦅 H1B Visa Sponsor

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Transportation Insight

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Transport • Logistics • Enterprise

Transportation Insight is a company that provides comprehensive transportation and logistics solutions, enabling clients to optimize their supply chain operations. With a focus on enhancing visibility and reducing costs, the company offers services such as parcel optimization, managed transportation solutions, and strategic analysis using advanced transportation technology. Their expert guidance, data-driven approach, and tailored solutions help businesses streamline logistics, reduce transportation spend, and improve operational efficiencies. Transportation Insight serves as an essential partner, ensuring success and seamless execution across all modes of transport, including parcel, truckload, and less-than-truckload shipments.

501 - 1000 employees

Founded 2001

🚗 Transport

🏢 Enterprise

💰 Private Equity Round on 2018-09

📋 Description

• Act as the front-line resource to provide customer service on the assigned account(s). • Sense of urgency is top priority when handling AOG business and former AOG experience is required to fulfill all duties as required. • Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered. • Load quoting – extensive knowledge of specialized equipment types required to provide an appropriate quote to suit the needs of the AOG shipment. • Load coverage – cover all available loads using a selective list of vetted and trusted NTG carriers. • Vet all drivers prior to booking to ensure they can answer pre-pick questions and communicate in English. • Highway-verify all carriers and check their scores in our system prior to sending rate confirmation. • Monitor and manage account’s building, scheduling, and tracking responsibilities. • Every order is required an update at minimum every two hours (both carrier and customer communication confirmed). • Every hot AOG orders require updates every hour (both carrier and customer communication confirmed). • Help develop and execute the customer service expectations for all associated accounts. • Respond to all customer emails within the expected time window of the customer. • Two-minute response times required on all requests. • Proactive updates on all shipments are required – no AOG customer should be reaching out to NTG for an update. • Provide best-in-class service/communication to assigned customers in an effort to grow the relationships. • “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements. • If additional charges are approved, it is required to send a revised rate confirmation to the carrier on the load. • Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer. • Perform other related duties assigned.

🎯 Requirements

• Bachelor’s degree in Business or related field preferred but not required • 1 year of transportation or logistics experience strongly preferred • 1-2 years of experience working with AOG account management required • Exceptional customer service and problem solving skills • Competitive nature with a sense of urgency in a fast-paced environment • Attention to detail and highly organized • Team player with multi-tasking and prioritizing abilities • MS Office proficiency and related computer knowledge • Microsoft Excel experience preferred

🏖️ Benefits

• Standard office environment, usually indoors away from the elements with moderate noise. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.