Homeowner Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Travel Chapter

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏨 Hospitality

📦 Logistics

✈️ Travel

💰 Private Equity Round - Travel Chapter on 2019-01

Hospitality • Logistics • Travel

Travel Chapter is a company that appears to operate in the travel and short-term rental space, offering property management and related services such as property managers and self-employed cleaners, while also developing digital products (app, data tools) to support its operations. The company's careers site lists roles across product engineering, data, and operations, indicating it runs both consumer-facing property/holiday services and an internal technology platform to manage bookings and operations. The site emphasizes candidate and employee portals, inviting applicants to connect for open roles.

📋 Description

• Manage around 190 properties across Newquay and wider North Cornwall • Grow bookings and revenue across the portfolio • Ensure properties have accurate, appealing and commercially effective descriptions • Maintain high-quality, well-staged photography and highlight key selling features • Create and recommend pricing strategies using data, competitor insight and performance trends • Monitor booking pace to maximise revenue and occupancy • Identify opportunities to improve property performance and portfolio results • Act as the trusted point of contact for regional homeowners • Build lasting professional relationships with property owners • Provide updates, property visits and performance reviews • Identify issues through guest feedback, reviews and performance data • Manage challenging conversations and find positive solutions • Support homeowner events and engagement activities • Recommend décor updates, upgrades and high-impact features • Suggest ways to improve property marketability, including allowing dogs or adding amenities • Identify and remove barriers to bookings • Review Property Quality Scores and advise homeowners on improvements • Work with owners to raise property standards and flag properties unable to meet required quality standards • Collaborate with New Business to onboard new owners smoothly • Stay current with relevant industry legislation and requirements • Encourage homeowner referrals and champion company culture • Manage time across a geographically diverse portfolio • Prioritise health, safety and welfare • Work with internal teams to deliver results for homeowners and guests • Travel regularly across properties within approximately 50 miles of Newquay

🎯 Requirements

• Account management experience • Strong ability to understand, analyse and interpret data • Results-driven approach focused on achieving and exceeding targets • Excellent communication, relationship-building and influencing skills • Customer-focused approach with experience managing a varied customer base • Confident IT skills, including Excel and Outlook • Good knowledge of property and strong regional awareness of the Newquay and North Cornwall area • Proactive problem-solving, organisation and time-management skills • Ability to work independently while following processes and procedures effectively • Full driving licence and access to suitable transport for regular regional travel • Flexibility to work a small number of scheduled weekends • Desirable: experience in holiday letting, hospitality or real estate • Desirable: knowledge of the holiday property industry • Desirable: photography, styling or interior design experience • Desirable: knowledge of the local tourism market and key destinations across North Cornwall

🏖️ Benefits

• Company car included • Home-based working • Full-time permanent employment