Homeowner Account Manager

Job not on LinkedIn

🕒 July 2

🇬🇧 United Kingdom – Remote

💵 £27k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Travel Chapter

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏠 Real Estate

☁️ SaaS

💰 Private Equity Round - Travel Chapter on 2019-01

Real Estate • SaaS

Travel Chapter is a company that appears to operate in the travel and short-term rental space, offering property management and related services such as property managers and self-employed cleaners, while also developing digital products (app, data tools) to support its operations. The company's careers site lists roles across product engineering, data, and operations, indicating it runs both consumer-facing property/holiday services and an internal technology platform to manage bookings and operations. The site emphasizes candidate and employee portals, inviting applicants to connect for open roles.

📋 Description

• Manage a growing portfolio of holiday homes • Ensure each property is presented at its best with accurate, appealing descriptions • Maintain high-quality, well-staged photography and highlight key selling features • Create pricing strategies using data, competitor insight and performance trends • Proactively monitor booking pace to maximise revenue and occupancy • Become the trusted point of contact for your region’s owners • Provide regular updates, visits and performance reviews • Identify potential issues early using guest feedback and reviews • Confidently handle challenging conversations without escalation • Support owner events and engagement activities • Recommend décor updates, upgrades and high-impact features • Suggest ways to increase appeal, like allowing dogs or adding amenities • Identify and remove barriers to bookings such as restrictive policies • Review Property Quality Scores and advise on improvements • Flag properties that cannot meet our required quality standards • Collaborate with New Business to onboard new owners smoothly • Stay up to date with relevant industry legislation • Encourage referrals and always champion our company culture • Manage time effectively to meet performance expectations • Prioritise health, safety and welfare in all aspects of the role

🎯 Requirements

• Account management experience • Strong ability to understand and interpret data • Results driven with a focus on hitting and exceeding targets • Excellent communication and influencing skills • Customer-focused, with experience managing varied customers • Confident with IT including Excel and Outlook • Property knowledge and strong regional awareness • Proactive problem solver with excellent time management • Able to work independently and follow processes clearly • Full driving licence • Able to work a small number of scheduled weekends