Technical Support Analyst

Job not on LinkedIn

October 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote

💵 $45.9k - $58.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Trimble Inc.

WebsiteLinkedInAll Job Openings

Construction • Transportation • Geospatial

Trimble Inc. is a technology company that provides advanced solutions across various sectors including construction, transportation, geospatial, and natural resources. They empower industries to improve efficiency and profitability by leveraging real-time data insights, innovative software, and precise hardware. Trimble's solutions are used by millions of professionals globally, helping them to collaborate effectively and manage complex workflows, ultimately transforming how work gets done in diverse environments.

10,000+ employees

💰 Post-IPO Debt on 2022-12

📋 Description

• Perform in-depth troubleshooting and root cause analysis of hardware and software issues across Trimble's Transportation Management System (TMS) and other solutions. • Provide an exceptional customer experience via phone, email, and chat, ensuring high customer satisfaction and meeting defined service level agreements (SLAs). • Work closely with development and testing teams to effectively document, escalate, and track product bugs and high-priority issues to resolution using a CRM. • Assist customers with inquiries and technical issues related to the payroll functionality within the TruckMate TMS.

🎯 Requirements

• Proven experience in a technical support, helpdesk, or application support role. • Demonstrated success with root cause analysis and complex system troubleshooting. • Strong technical aptitude for diagnosing issues across multiple operating systems, hardware platforms, and integrated enterprise systems. • Excellent communication skills (phone, verbal, and written) with a positive, growth-mindset attitude. • Experience working with a CRM casing software.

🏖️ Benefits

• Medical • Dental • Vision • Life • Disability • Time off plans • Retirement plans • Tax savings plans for health, dependent care and commuter expenses • Paid Parental Leave • Employee Stock Purchase Plan