Client Success Manager

🕒 6 days ago

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Trivium Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🏪 Marketplace

B2B • eCommerce • Marketplace

Trivium Group is a full-service Amazon-focused marketing agency that helps consumer brands scale profitably on Amazon and related marketplaces. They specialize in Amazon account management, PPC advertising, DSP campaign management, creative optimization (A+ content, imagery, copy), and TikTok Shop support, with a profit-first approach and deep experience in CPG, health & wellness, and supplements. Trivium combines data-driven analytics, bespoke strategies, and hands-on strategist oversight to improve conversions, reduce ad costs, and drive long-term growth for brands selling on e-commerce marketplaces.

📋 Description

• You will own the full client lifecycle from onboarding to ongoing account management, act as the primary point of contact for a growing portfolio of clients, and work hand-in-hand with the media buying team to ensure results, retention, and an exceptional client experience. • This role reports directly to the founder and is designed to take all client-facing responsibilities off leadership's plate so the company can continue to scale. The right person will have a clear growth path into a Director-level leadership position as the team expands.

🎯 Requirements

• Experience: 1–3+ years in a client-facing role — client success, account management, customer success, or similar. • Communication: Exceptional verbal and written English. Must present as a native-level American English speaker on client calls — this is non-negotiable. • Meta Ads Literacy: Ability to learn and speak confidently about Meta Ads Manager, campaign metrics, and lead generation fundamentals. You do not need to be a media buyer, but you must be able to answer client questions. • Tools: Comfortable working with Google Suite (Sheets, Docs, Drive), project management platforms (e.g., ClickUp), CRM systems and Meta Business Suite / Ads Manager. • Mindset: Proactive, coachable, high-ownership operator who thrives in a fast-paced, scaling environment. You take initiative, solve problems independently, and treat the business like your own. • Availability: Able to work 10:00 AM – 6:00 PM ET (or 10:00 AM – 7:00 PM ET to accommodate West Coast clients). Flexible on non-client-facing hours.

🏖️ Benefits

• Salary: $55,000 – $60,000 per year (base). • Growth: Direct mentorship from the founder. • Culture: Performance-driven but genuinely caring. Transparent communication, open-door leadership. • Impact: High-visibility, high-impact role where your work directly determines client retention, revenue growth, and company trajectory.