Client Success Manager

🕒 July 29

🏛️ District of Columbia, Florida, +2 more states – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trivium Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📣 Marketing

💼 Consulting

🛍️ eCommerce

Marketing • Consulting • eCommerce

Trivium Group is a full-service Amazon-focused marketing agency that helps consumer brands scale profitably on Amazon and related marketplaces. They specialize in Amazon account management, PPC advertising, DSP campaign management, creative optimization (A+ content, imagery, copy), and TikTok Shop support, with a profit-first approach and deep experience in CPG, health & wellness, and supplements. Trivium combines data-driven analytics, bespoke strategies, and hands-on strategist oversight to improve conversions, reduce ad costs, and drive long-term growth for brands selling on e-commerce marketplaces.

📋 Description

• You are the main point of contact from the moment a client signs. • You onboard them, run their weekly or monthly check-ins depending on service type, manage expectations clearly, and make sure they always know where things stand. • Response time during working hours is within one hour — no exceptions. • You don't wait for clients to raise concerns. You see the signals early and you move on them. • When things get hard — and they will — you handle it with confidence and professionalism. • You track what matters, communicate it clearly, and tie it back to client goals. • You work with internal teams to make sure the data reflects reality — and you explain it to clients in plain language, not jargon. • You build the documentation. You write the SOPs. As the team grows, you become the person new CSMs learn from.

🎯 Requirements

• 3+ years in a CSM, account management, or client success role — preferably inside a marketing agency • Managed clients across SEO and/or Facebook Ads with measurable retention outcomes • Navigated difficult client conversations without losing the account or your professionalism • Built or contributed to SOPs, processes, or team infrastructure • Worked independently in a fully remote environment without needing hand-holding • Bonus, not required: experience managing contractor relationships or working with service-based clients at scale.

🏖️ Benefits

• Competitive base • Fully remote, Eastern Time hours • Paid time off • A real path to leading your own team • A company that documents everything and keeps building — you won't be operating in chaos