Technical Support Data Engineer – Fully Remote, India

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4 days ago

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True Fit

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AI • Fashion • eCommerce

True Fit is a technology company that provides an online fit guidance platform using artificial intelligence to enhance the shopping experience for clothing and footwear brands. By decoding size and fit with AI, True Fit aims to boost conversion rates, reduce returns, and grow profitability for brands and retailers. Trusted by hundreds of retailers and thousands of brands, it helps 82 million active global shoppers find their perfect fit online, overcoming the challenges of size charts and model measurements. True Fit integrates with eCommerce platforms like Shopify to provide consumers with accurate size recommendations, driving consumer loyalty and increasing customer conversion rates.

51 - 200 employees

👗 Fashion

🛍️ eCommerce

📋 Description

• Main point of contact for SaaS technical integration and support • Work closely with Project Managers to guide retailers through implementing and testing True Fit software for their ecommerce platform • Use your knowledge in SQL and Python to analyze/load/process product catalog, sales, and returns data within our platform • Respond to support requests via email, support ticketing, or live chat per strict SLA guidelines • Continuously automate processes for efficiency & throughput • Collaborate closely with internal and external teams to triage, troubleshoot, and diagnose issues to ensure a swift and satisfactory resolution • Monitor and manage client health alerts via dashboards • Routinely update stakeholders, drive root cause analyses, and escalate critical issues as needed • Create and maintain internal documentation and customer-facing help center articles • Maintain working knowledge of products including new releases and new products • Act as the voice of the customer in product feedback discussions and share insights that shape our solution • Contribute to the improvement of support processes and tooling

🎯 Requirements

• 5+ years of relevant experience as a Support Engineer, Software Engineer, Data Analyst, or Technical Consultant • Experience with ETL principles and tools • Exceptional relational database skills; Postgres or Oracle preferred • Exceptional skills in regular expressions, pattern-matching, and data analysis • Strong Linux knowledge • Comfortable writing JavaScript functions • Solid understanding of various data formats including CSV, XML, JSON, etc. • Solid understanding of Web Application technologies including JavaScript, HTML, and CSS • Solid understanding of networking technologies including HTTP, SSL, FTP, load balancing, and firewalls • Experience in Jenkins and debugging a job by going through logs • Comfortable with Unix commands and shell scripting • Experience with git, deployment, monitoring, alerting, triaging • Experience with Engineering best practices • Experience with GenAI (LLMs / VLMs) is a plus • Excellent written and verbal communication with extensive customer-facing experience and a knack for clear, concise, professional, friendly, and timely updates • Exceptional attention to detail with strong organization and prioritization skills • Feeling of ownership and pride over the quality of each solution • Ability to work efficiently and productively in a fast-paced and rapidly changing environment • Strong analytical skills for quick troubleshooting, diagnosing, and decision-making • Ability to translate complex technical issues into crisp and complete explanations for all skill levels • Consultative mindset to inform retailers about key decisions and tradeoffs

🏖️ Benefits

• Health insurance • Employee Assistance Program • A Day Off For Your Birthday • Paid four-week Sabbatical leave every five years of service • Monetary bonus to help fund your adventure