Customer Success Manager – Maternity Cover

Job not on LinkedIn

🔥 13 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TryHackMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

TryHackMe is an online learning platform that makes learning and teaching cybersecurity accessible and practical through prebuilt courses, cloud-hosted virtual machines (VMs), and hands-on labs designed for CTFs, workshops, assessments, and training. Launched in 2018, the platform emphasizes practical, deployable environments so users can avoid local VM configuration, and it serves millions of learners while supporting both individual and organizational training needs.

📋 Description

• Own a portfolio of ~72 B2B accounts representing ~$823K in combined contract value • Act as the primary relationship owner across your entire portfolio, building trust across technical, operational, and leadership stakeholders • Run Executive Business Reviews, build multi-threaded stakeholder relationships, and drive adoption across TryHackMe's suite • Establish a regular, documented engagement cadence — no account sits untouched without clear justification • Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal • Own renewal readiness and execution for your book, beginning well ahead of expiry, with documented plans for any amber or red accounts • Drive fast time-to-value and embed TryHackMe deeply into each customer's security or training workflows

🎯 Requirements

• 3–5+ years in B2B Customer Success, ideally in SaaS or a technical product • Proven track record managing a large ARR book (500K+) with strong GRR/NRR outcomes • Genuine commercial experience — you've run your own renewals and negotiated your own terms, not just supported someone else's deal • Comfortable managing high account volumes without dropping the ball — organised, process-driven, proactive • Experience with HubSpot (or similar CRM) — you log everything and use data to prioritise • Confident engaging technical buyers — security teams, SOC managers, IT leads • Strong written and verbal communication — able to run an EBR, write a renewal email, and escalate a risk in the same afternoon • Self-starter — comfortable picking up a live book and running with it from day one

🏖️ Benefits

• Competitive salary + quarterly performance bonus • Fully remote & flexible hours (minimum 4 hours' overlap with UK timezone, 8am–6pm) • Tech setup provided (laptop + accessories) • Health insurance (location dependent) • £2,500 annual training budget for professional development • Annual all-company retreat • Enhanced parental leave • Virtual team lunches covered by us • Free TryHackMe subscription for your friends and family • 401k / Pension plan