Operations Support Analyst

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September 21

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TSN - The Sports Network - Canada

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TSN is Canada’s Sports Leader and provides world-class content across its industry-leading platforms including five national television feeds, TSN+, TSN.ca, TSN Radio stations, and the TSN app, featuring 5G capabilities. With a broad portfolio of multimedia sports assets, TSN delivers more championship events than any broadcaster in the country. The network’s deep and diverse roster of live sports programming includes the Grey Cup, IIHF Women’s Worlds, Men’s Worlds, and World Junior Championship, Spengler Cup, Hockey Canada events, CFL, NFL, NBA, MLS, Toronto Maple Leafs, Ottawa Senators, Montreal Canadiens, Winnipeg Jets, Season of Champions Curling, FIFA World Cup™, UEFA EURO, MLB, Golf’s Majors, Grand Slam Tennis, NASCAR, F1, IndyCar Series, CHL, and NCAA March Madness. TSN is part of Bell Media, Canada’s premier multimedia company with leading assets in television, radio, digital, and Out-of-Home. More information about TSN is available at TSN.ca.

501 - 1000 employees

📋 Description

• Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions • Work with Finance to ensure timely, accurate payments, managing documentation and categorization • Keep experts updated on payment status and handle multiple inquiries efficiently • Track and manage expert inquiries through Zendesk, responding promptly and professionally • Assist with expert registration and onboarding, ensuring a smooth process • Follow internal SOPs and make updates as required based on changes in processes or regulations • Deliver exceptional customer service by staying composed in stressful situations and prioritizing tasks effectively • Coordinate with CS, Finance, and Tech teams to troubleshoot issues and ensure a smooth experience for experts • Coordinate with various senior stakeholders daily via phone, email, chat to facilitate smooth interactions between clients and experts

🎯 Requirements

• Bachelor’s degree with relevant experience in client support or related fields • 10–12 months of experience in Customer Support, Operations, Service Delivery, or related functions • Do you have 10–12 months of corporate work experience? (Mandatory) • Ability to multitask, set priorities and manage time effectively • Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools • Ardent learner with an attitude of constantly improving oneself • Self-motivated, disciplined, with strong interpersonal skills • Able to build good relationships with external and internal stakeholders • Strong passion for business and enthusiastic about taking part in shaping LYNK’s growth • Able to work independently, delivering results efficiently in a fast-paced startup environment • Proven ability to stay composed under pressure, delivering high-quality results while managing workload effectively • Excellent command in spoken and written English • Team players who thrive in uncertainty and like to “make things happen”! • Willingness to undergo a background check • All Analyst roles begin with a 3-month internship, leading to a direct full-time transition based on performance

🏖️ Benefits

• Competitive remuneration package in a rapidly-expanding growth stage global company • Cross-functional exposure and responsibility and enhanced bonus framework • Work in a collaborative, co-creation hub • An environment that respects diversity and inclusion • Comprehensive medical insurance coverage • Global exposure with the opportunity to work around the globe with international clients and offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto)