Operations Support Analyst, Mandarin Speaker

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September 21

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TSN - The Sports Network - Canada

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TSN is Canada’s Sports Leader and provides world-class content across its industry-leading platforms including five national television feeds, TSN+, TSN.ca, TSN Radio stations, and the TSN app, featuring 5G capabilities. With a broad portfolio of multimedia sports assets, TSN delivers more championship events than any broadcaster in the country. The network’s deep and diverse roster of live sports programming includes the Grey Cup, IIHF Women’s Worlds, Men’s Worlds, and World Junior Championship, Spengler Cup, Hockey Canada events, CFL, NFL, NBA, MLS, Toronto Maple Leafs, Ottawa Senators, Montreal Canadiens, Winnipeg Jets, Season of Champions Curling, FIFA World Cup™, UEFA EURO, MLB, Golf’s Majors, Grand Slam Tennis, NASCAR, F1, IndyCar Series, CHL, and NCAA March Madness. TSN is part of Bell Media, Canada’s premier multimedia company with leading assets in television, radio, digital, and Out-of-Home. More information about TSN is available at TSN.ca.

501 - 1000 employees

📋 Description

• Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities • Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines • Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently • Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations • Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary • Follow internal SOPs, making updates as required based on changes in processes or regulations • Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications • Coordinate with various senior stakeholders daily via phone, email, and chat • Work closely with CS, Finance, and Tech teams to troubleshoot issues and ensure a smooth experience for experts

🎯 Requirements

• Bachelor's degree with relevant experience in client support or related fields • 10–12 months of experience in Customer Support, Operations, Service Delivery, or related functions • Ability to multitask, set priorities and manage time effectively • Knowledge of Mac OSX, Office Suite, Zendesk, MS Office and other project management tools • Excellent command in spoken and written English and Mandarin • Self-motivated, disciplined, with strong interpersonal skills • Able to build good relationships with external and internal stakeholders • Proven ability to stay composed under pressure and deliver high-quality results while managing workload effectively • Experience in client communication and managing external stakeholders • Ardent learner with an attitude of constantly improving oneself • Strong passion for business and enthusiasm about taking part in shaping LYNK’s growth • Able to work independently, delivering results efficiently in a fast-paced startup environment

🏖️ Benefits

• Competitive remuneration package in a rapidly-expanding growth stage global company • Cross-functional exposure and responsibility and enhanced bonus framework • Work in a collaborative, co-creation hub • An environment that respects diversity and inclusion • Global exposure with the opportunity to work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto) • 3-month internship leading to potential direct full-time transition based on performance