Instructional Designer – Temporary 9-Month Position

3 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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The Travel Corporation

WebsiteLinkedInAll Job Openings

B2C

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

5001 - 10000 employees

Founded 1920

👥 B2C

📋 Description

• Design and develop CET training materials including lesson plans, facilitator guides, learner resources, and digital content • Create engaging content that supports knowledge retention, hands on practice, and confident application on the phones • Partner with product owners to gather SME input, validate content accuracy, and ensure training reflects current business processes • Facilitate live training sessions for agents, both virtual and in person • Lead train the trainer sessions for the global training teams, ensuring smooth transfer of knowledge and consistent program delivery • Collaborate with Training Managers to schedule sessions, integrate new modules into new hire training, and support practice activities • Adjust and refine training based on feedback from trainers, leaders, and agents to ensure ongoing quality and effectiveness • Partner with Continuous Improvement to capture process updates and incorporate changes into training materials • Maintain alignment between business operations, product updates, and all CET learning content • Contribute to a culture of continuous learning and improvement across the Training ecosystem

🎯 Requirements

• Strong background in instructional design, curriculum development, and adult learning theory. • Proven experience facilitating virtual and in person training sessions. • Ability to translate complex product and process information into clear, digestible training materials. • Experience working with SMEs to gather requirements and validate content accuracy. • Ability to manage multiple workstreams, timelines, and stakeholder groups. • Strong communication skills and comfort partnering across teams and time zones. • Experience in contact center environments or similar operational settings is an advantage. • Experience creating customized training for cloud-based contact center platforms (e.g., Genesys CCaaS) is a plus.