Senior Project Manager

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead end-to-end delivery of CX and technology projects across multiple workstreams • Own project plans, timelines, RAID logs, and dependency management • Coordinate cross-functional teams (business, technology, vendors) • Run governance forums and support SteerCo / executive updates • Track delivery against scope, budget, and expected outcomes • Proactively identify and escalate risks, issues, and trade-offs • Ensure solutions land effectively and support adoption and change • Maintain strong stakeholder alignment across client and internal teams • Translate scope into clear delivery plans, milestones and measurable outcomes, not just activities • Support programme sequencing, dependencies and priorities to maximise value • Identify and challenge overlaps, redundancies or competing priorities, so that you contribute to creating a single, joined‑up delivery roadmap • Coordinate timelines, resources, and dependencies across multiple workstreams and suppliers • Apply agile and hybrid methodologies to: • Enable speed where it adds value • Maintain control, predictability, and commercial discipline • Drive alignment across business, technology, and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business • Spot opportunities to expand services through emerging needs and priorities • Manage the project commercials including: • Forecasting, invoicing, margin, and resources • Proactive identification of pressure points • Maintain focus on value tracking and benefits realisation at project / portfolio level • Surface risks to value early and enable data‑driven decision making • Work closely with technical and architecture teams to ensure delivery feasibility • Manage risks across integrations, platforms, and third-party vendors • Act as the primary client interface and trusted delivery partner, building strong, outcome‑focused relationships across business, technology and executive stakeholders • Establish and lead clear, structured communication and governance, ensuring stakeholders are consistently informed, engaged and aligned throughout delivery • Drive proactive, transparent communication of progress, risks and trade‑offs, enabling timely decisions and maintaining confidence at all levels • Actively engage, challenge and influence stakeholders, ensuring expectations are managed, decisions are informed, and outcomes remain aligned to business objectives

🎯 Requirements

• 5+ years’ experience project management experience, preferably in a professional services environment. • Experience coordinating multi discipline teams, preferably working in multinational and in onshore/offshore project set ups • Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes • Structured thinking and problem-solving skills • Desirable • Experience with CCaaS, AI, automation, or enterprise CX platform implementations • Certifications such as PMP, PRINCE2, Agile / Scrum • An interest in CX innovation, AI and continuous improvement

🏖️ Benefits

• Work on cutting-edge CX and AI-driven transformation programmes • Exposure to enterprise clients and senior stakeholders • Strong focus on outcomes, value, and impact, not just delivery • Join a team that blends consulting, delivery, and innovation