Senior Customer Success Manager, Life Sciences

🕒 February 9

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 37%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tulip Interfaces

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series C on 2021-08

Consulting • Healthcare • Logistics

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

📋 Description

• Manage a portfolio of customer accounts by monitoring adoption, utilization, and overall deployment health • Serve as the internal customer champion • Guide customers in using Tulip to improve operations through digitization • Recommend new use cases and track and communicate ROI • Act as a trusted customer partner to manage contract renewals and support commercial expansion • Coordinate across Customer Support, Professional Services, Product Management, and Sales • Build and improve internal processes and content to scale and mature the Customer Success function • Collaborate with customers, Professional Services, Customer Support, Sales, Product Management, and Tulip partners

🎯 Requirements

• BA/BS required; MBA/Masters preferred • 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry • Experience with change management in a GxP manufacturing and operations environment • Experience creating and leading stakeholder and executive presentations • Experience working with enterprise corporations and multicultural business environments • Experience coordinating and leading actions among cross-functional teams • Experience or support of a Life Sciences company and understanding of regulatory requirements • Experience in life science development, operations and/or manufacturing environments • Ability to travel, estimated up to 15% • Comfortable in a fast-paced, technology-driven business environment • Passion for continuous improvement and digital transformation • Ability to communicate clearly and effectively across organizational levels

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week • Flexible work schedule and unlimited vacation policy • Inclusive, dog-friendly office with diverse and inspiring colleagues

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