Strategic Account Manager, French Speaker

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September 24

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Tulip Interfaces

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Manufacturing • SaaS • Enterprise

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

51 - 200 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

💰 $100M Series C on 2021-08

📋 Description

• Own the end-to-end relationship for a portfolio of key accounts, acting as a trusted advisor to ensure their success and health • Proactively identify opportunities to expand the use of Tulip\'s platform within existing accounts, manage contract renewals and support commercial expansion in collaboration with Sales • Strategically guide customers to leverage Tulip for operational improvements by recommending use cases and tracking and communicating a clear, measurable return on their investment • Coordinate across internal teams such as Product, Engineering, Sales, and Professional Services to address customer needs and influence the product roadmap • Help build and improve internal processes and content, creating mechanisms to scale up and mature the Customer Success function

🎯 Requirements

• You\'re a natural problem-solver who can develop an independent perspective and structure information effectively, even amid uncertainty • You communicate clearly and effectively across all levels of an organization, from the shop floor to C-level executives • You have direct experience implementing change in manufacturing or deploying technology systems in operational environments • You are customer-obsessed and passionate about partnering with clients to deliver measurable impact • You are resourceful and can \"Google your way out of most problems,\" understanding that every customer has a unique perspective • 4+ years in a customer-facing role such as Account Management, Customer Success (SaaS preferred), or Management Consulting • Direct experience within discrete manufacturing is essential, particularly with a background in industries such as Industrial Machinery, Automotive, Aerospace and Defense, or others • A BA/BS is required (MBA/Masters preferred) • Exceptional presentation and interpersonal skills, with experience creating and leading executive presentations for enterprise corporations • Proven experience coordinating and leading action among cross-functional teams (e.g., Sales, Product, Engineering) • A strong bias for action and client impact • Ability to travel up to 20% • Business fluency in French is required

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including commuter benefits, learning and development benefits, team events, catered lunches 3 days a week • Flexible work schedule and unlimited vacation policy • Learning and Development Benefit • Virtual company events and happy hours