Senior Technical Program Manager, Services Tools & Diagnostics

🕒 July 17

🏄 California – Remote

🏄 California – Remote

💵 $188.2k - $276.7k / year

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Architect and build the systems that encode how GCS operates • Build AI workflows using the Anthropic Claude API • Partner with CXO to design decision frameworks that determine system autonomy • Extend GCS's observability and analytics foundation • Operate within CXO's vetting-and-graduation governance model • Instrument everything built to tie technical performance to GCS outcomes • Translate complex system behavior into plain language

🎯 Requirements

• 7+ years of experience building production software or technical systems • Production-quality proficiency in Python and/or TypeScript (Node.js) • Hands-on experience building AI systems with large language models • Deep understanding of how large language models work • Advanced SQL skills • Dashboard and application development experience across Grafana, Salesforce, Tableau, Looker, and Airtable • Strong engineering practices: Git-based version control, code review, basic CI • Demonstrated ability to translate business requirements into system specifications

🏖️ Benefits

• competitive pay • generous time off • ample parental and wellness leave • healthcare • a retirement savings program • and much more