Account Manager – IT Services, Account Retention and Growth Experience

🕒 June 25

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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#twiceasnice Recruiting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

Recruitment

#twiceasnice is a permanent placement recruiting firm that specializes in finding niche, local talent across the globe quickly and efficiently. They emphasize their ability to outperform industry benchmarks by 2. 5 times, offering a unique fee and guarantee structure. The company boasts a global reach while maintaining a localized focus and prides itself on providing a fine-tuned recruitment process that delivers top candidates at half the fee compared to other firms, with twice the guarantee. Based in Boston, #twiceasnice has served over 1,700 clients and made thousands of successful placements, distinguishing themselves as a reliable recruiting partner.

📋 Description

• Own relationships with an assigned portfolio of active client accounts • Serve as the main contact for client needs, concerns, and escalations • Lead Technology Business Reviews and discuss client IT roadmaps • Identify projects, upgrades, licensing needs, and growth opportunities • Present IT recommendations tied to client goals and budgets • Partner with support, sales, finance, and technical teams • Track account health, sales activity, and opportunities in CRM • Help resolve billing questions and invoice-related client concerns • Monitor retention risks and address issues before they escalate • Keep clients informed on security, device, and infrastructure needs

🎯 Requirements

• 3+ years of account management or customer success experience required • Experience retaining and growing a client portfolio required • Experience managing long-term B2B client relationships required • IT Services, SaaS tools, cybersecurity, or IT infrastructure solutions knowledge required • Executive-level communication and negotiation skills required • Willingness to travel approximately 20% for client meetings required

🏖️ Benefits

• Health Insurance • Holidays • Paid Time Off • Internet/Phone Reimbursement