Customer Solution Architect

🕒 May 13

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Tyk

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔌 API

☁️ SaaS

🏢 Enterprise

API • SaaS • Enterprise

Tyk is a comprehensive API management platform that provides a powerful and customizable API gateway for secure and simple API management (APIM). It supports both synchronous and asynchronous APIs, including REST, GraphQL, and real-time event streams, making it a central hub for managing and monetizing APIs. Tyk is known for its robust API security, governance, and analytics, allowing businesses to efficiently manage API design, operations, and optimization. It caters to platform teams and developers with a focus on automation, scalability, and innovation. Tyk offers various deployment options, including Tyk Cloud, Tyk Self-Managed, and Tyk Hybrid, ensuring flexibility across different environments. Recognized as a leader in API management, Tyk harnesses open-source for increased innovation and open API standards for enhanced API design and governance.

📋 Description

• Own the technical onboarding journey from post-sale through to production readiness • Act as a trusted technical advisor to customer engineering teams • Guide customers on architecture, best practices, and long-term platform adoption • Troubleshoot technical and production challenges alongside customers • Deliver workshops, enablement sessions, and technical guidance • Identify adoption risks and proactively drive successful outcomes • Partner closely with Account Managers to support strategic accounts and expansion opportunities • Collaborate across Presales, Support, Product, and Engineering to improve the customer experience

🎯 Requirements

• Strong hands-on experience with APIs, distributed systems, and cloud-native architectures • Experience working directly with technical stakeholders, including engineers and architects • Ability to explain complex technical concepts clearly and pragmatically • Confident leading technical discussions, onboarding engagements, and architecture reviews • Strong troubleshooting and problem-solving skills in production environments • High ownership mindset with strong judgement and initiative • Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy • Willingness to travel when required

🏖️ Benefits

• Everyone has unlimited paid holidays. • We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all. • Employee share scheme • Generous maternity and paternity leave • Volunteering Days • Company retreats • Employee Wellbeing platform