Senior IT Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 United Kingdom, Germany, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇮🇪 Ireland – Remote 🇳🇱 Netherlands – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Typeform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Typeform is a versatile online form builder that enables businesses to create forms, surveys, and quizzes that are engaging and easy to use. With a focus on delivering a superior user experience, Typeform designs forms that break the mold by using branded designs, video content, and dynamic questioning that adapts based on previous answers. Ideal for B2B marketers, Typeform not only facilitates data collection but also offers AI analysis to derive insights from customer data, helping businesses make more informed decisions. Typeform integrates seamlessly with numerous apps, providing robust and dynamic solutions for marketing, research, human resources, and customer success teams.

📋 Description

• Act as a senior escalation point for complex IT incidents, requests and technical challenges through resolution • Maintain secure, reliable and scalable internal technology systems • Apply ITIL best practices across incident, change, problem and service management • Improve service performance, documentation, operational processes and employee experience • Balance daily support with longer-term engineering projects • Identify and automate repetitive IT tasks and workflows • Design and implement AI-powered solutions for service delivery, productivity and operational efficiency • Improve onboarding, offboarding, access management and software lifecycle processes • Use APIs, integrations, scripting and automation tools to connect systems • Take ownership of IT services and capabilities from problem identification through improvement delivery • Prioritise improvements based on stakeholder needs and business impact • Build and maintain roadmaps and project backlogs • Measure service quality, efficiency, reliability and employee experience • Lead technical changes, migrations and improvements with communication, risk management and planning • Partner with Security, People, Finance, Procurement and Engineering • Communicate technical concepts to technical and nontechnical colleagues • Share knowledge, improve documentation and support other IT team members

🎯 Requirements

• Strong experience in corporate IT engineering, systems engineering or IT service management within a modern SaaS or technology company • ITIL certification and practical experience applying ITIL principles across incident, change, problem and service management • Proven experience troubleshooting complex issues across corporate IT systems, identity, access, devices, applications and integrations • Strong hands-on experience with Apple devices, Okta, Google Workspace, Slack and Atlassian • Experience building automation using APIs, scripting, integrations or workflow automation tools • Practical experience using AI to improve IT operations, support processes or internal productivity • Experience improving employee lifecycle processes, including onboarding, offboarding, provisioning and access management • Strong problem-solving skills and ability to own technical challenges from investigation through resolution • Product mindset with experience prioritising improvements, managing stakeholders and delivering measurable outcomes • Excellent communication skills and ability to work effectively across technical and business teams

🏖️ Benefits

• Equal-opportunity employer • Diversity and inclusion commitment • Respectful, transparent, and trust-based workplace culture • Strong bonds and collaborative team environment • Opportunities to own meaningful projects and influence the technology roadmap