Manager, Enterprise IT Operations

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🕒 May 28

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Underscore Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

💊 Pharmaceuticals

🤝 B2B

☁️ SaaS

Pharmaceuticals • B2B • SaaS

Underscore Marketing is a results-focused marketing agency that specializes in promotional strategies and omnichannel media for the life sciences and pharmaceutical industry. It combines data-driven strategic planning, AI/ML-powered analytics (the PINNACLE Planning Suite), and media AOR services to drive payer and HCP engagement, patient activation, and optimized promotional spend. The firm positions itself as an extension of brand teams, emphasizing measurable performance, budget optimization, and integrated omnichannel campaigns to achieve business outcomes.

📋 Description

• The IT Operations Manager acts as the execution engine for enterprise technology, translating strategy into action. • This role serves as the critical bridge between leadership, internal teams, and external IT partners, ensuring that technology initiatives are delivered reliably and consistently, aligned with business priorities. • Own day-to-day coordination of IT initiatives and roadmap execution. • Ensure all technology work is delivered with clear ownership, defined timelines, and measurable outcomes across internal teams and vendors. • Proactively surface and resolve delivery blockers, eliminating delays and maintaining forward momentum across all initiatives. • Support enterprise capabilities across IT & Security tools, Microsoft environment, and system integrations.

🎯 Requirements

• 5–7 years of progressive experience in IT operations, systems management, or technology program execution • Proven track record managing or coordinating external IT vendors, MSPs, or third-party partners • Experience driving cross-functional technology initiatives across multiple teams and stakeholders • Hands-on experience working with enterprise systems such as Microsoft 365, collaboration tools, and integration platforms • Demonstrated ability to track and deliver initiatives on time in fast-paced, multi-system environments. • Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred. • Relevant Microsoft certifications in Microsoft 365, Azure or security domains are a plus, demonstrating familiarity with enterprise platforms, system administration, and governance best practices.

🏖️ Benefits

• Candidate willing to travel Domestic and International as needed.