Customer Support Engineer - Entry Level

Job not on LinkedIn

August 19

Apply Now

Receive Emails with Similar Jobs

Unifonic

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • Telecommunications

Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.

501 - 1000 employees

Founded 2006

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 $125M Series B on 2021-09

📋 Description

• Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection. • Executing day-to-day operations related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results. • Providing in-depth training in areas of expertise, general product knowledge, and integration. • Ensuring the availability of technical infrastructure, systems, products, and services. • Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development. • Ensuring that communication flows internally and externally between different stakeholders at its best. • Serving as a coach and trusted advisor to valued company clients. • Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, including but not limited to the knowledge base, operations manual, marketing reports, processes, and procedures. • Looking after the implementation of project plans for current and new projects to achieve targets. • Supporting other agents in progressing their tickets. • Following up and reporting customer escalations in a timely manner.

🎯 Requirements

• Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred. • Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development. • Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives. • Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests. • Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance. • Flexibility with working hours to support customer needs across different time zones. • Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities. • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. • Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered. • Enthusiasm for customer success and technology • Quick learning ability and growth mindset • Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

🏖️ Benefits

• Competitive salary and bonus • Unifonic share scheme (we are all owners!) • 30 holiday days after the first anniversary • Your Birthday off! • Spend up to 25 days per year working from anywhere in the world! • Paid leave and assistance for new parents