Director of Customer Success – AI

🕒 August 5

🏄 California – Remote

🏄 California – Remote

💵 $192.5k - $264.7k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Uniphore

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Uniphore is a Business AI company that provides an enterprise-grade, sovereign, composable, and secure AI cloud and suite of pre-built AI agents and applications for customer service, marketing, sales, and recruiting. Its full-stack platform spans data connectors and transformation, knowledge layers (RAG and knowledge graphs), model orchestration and fine-tuning (SLM factory), and multi-agent workflows, enabling Enterprises to deploy, govern, and scale AI across on-prem, cloud, or multi-cloud environments.

📋 Description

• Serve as a strategic advisor and primary point of contact for enterprise customers • Drive customer success outcomes using value realization, performance, renewal, retention, adoption, churn, and customer health metrics • Work with Product and platform teams to improve SaaS telemetry and understand customer health in real time • Drive adoption, satisfaction, and long-term value through technical expertise and customer-facing skills • Own executive-level relationships and advise clients on AI strategy, implementation, and value realization • Lead complex engagements deploying AI and data-driven solutions across business functions • Develop success plans and roadmaps aligned with customer business objectives • Partner with Sales, Product, Engineering, and Delivery teams on implementation and continuous improvement • Drive customer adoption, expansion, and retention through strategic planning, outcome tracking, and executive business reviews • Establish scalable enterprise customer-success practices from onboarding through renewal • Serve as an internal and external thought leader on AI use cases, responsible AI, and digital transformation • Provide client feedback to influence the product roadmap • Champion the Uniphore Business AI Cloud Platform and its data and AI capabilities • Report to the U.S. Vice President of Customer Success

🎯 Requirements

• 10+ years of experience in consulting, customer success, or professional services focused on enterprise technology solutions • 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity • 5+ years of experience engaging end users through C-suite executives • Record of delivering ROI and exceeding retention, customer satisfaction, and advocacy targets • Experience managing complex client relationships and multi-stakeholder engagements with measurable outcomes • Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail • Proven AI consultancy experience and experience driving SaaS growth and adoption • Deep understanding of AI solution architectures, business applications of AI, and AI-related change management • Strong strategic thinking, executive communication, and client-facing presence • Experience with AWS, Azure, or GCP and AI services such as OpenAI, TensorFlow, or Hugging Face • Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks • Exceptional organizational, presentation, and written and verbal communication skills • Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or a related field • Ability to travel at least 25% of the time

🏖️ Benefits

• Annual incentive opportunity based on target achievement • Pre-IPO stock options • Medical benefits • Dental benefits • Vision benefits • 401(k) with a match • Generous paid time off • Paid holidays • Paid day off for your birthday • Other paid leave policies