Technical Support IV

Job not on LinkedIn

March 29

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $24 - $30 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Unistam Technology Services

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IT Services • SaaS • Web 3

Unistam Technology Services is a forward-thinking company dedicated to innovation, focusing on creating impactful and user-friendly IT products. The company operates under three core principles: DESIGN, CULTURE, and TECHNOLOGY. It offers web hosting solutions for a variety of websites, and provides enterprise support services that ensure year-round customer assistance. Unistam also has a research and development branch, ULabs, which fosters new technologies and product engineering. With a team of over 50 professionals, Unistam prioritizes collaboration and personal well-being, striving to be a positive change in the tech industry.

51 - 200 employees

Founded 2019

☁️ SaaS

🌐 Web 3

📋 Description

• Install, configure, and maintain cPanel and other related services • Troubleshoot a wide variety of technical and non-technical issues related to products and services • Diagnose complex third-party application issues and provide solutions • Identify and escalate priority and systemic issues • Act as the senior escalation point for ticketed support • Assist customers via support tickets and phone to resolve escalated issues

🎯 Requirements

• Proficient in various Linux distributions and cPanel software • Ability to identify systemic issues and escalate to appropriate enterprise teams • High level of proficiency in Bash scripting • Working-level knowledge of various coding languages (e.g. PHP, JavaScript, HTML, CSS) • Excellent written and verbal communication skills • Ability to handle all types of customer contacts, especially escalated contacts

🏖️ Benefits

• Excellent Health Insurance options • HSA • Medical • Dental • Vision • Matching 401K • Life/AD&D/STD/LTD • Tuition Reimbursement • Pet Insurance • Generous vacation policy • and much more!