Service Delivery Manager – Mortgage Platform

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Drive end‑to‑end service delivery for the UFSS platform, ensuring uptime, performance, contract, and SLA compliance • Manage the team to effectively respond and action all incident, problem, and change management with a focus on rapid recovery and root‑cause elimination • Manage Service Delivery change work as agreed with your assigned clients • Act as the primary Service Delivery interface for senior banking stakeholders, providing proactive communication and clear reporting which is delivered to published timeframes • Support, and where appropriate, lead project activities within your assigned clients • Coordinate across internal teams and vendors to maintain service quality and deliver continuous improvement • Ensure all operations meet appropriate banking regulatory, audit, and security standards. Ensure all services are operating within the confines of the contractual requirements

🎯 Requirements

• BA/BS degree and typically 6-8 years’ relevant experience OR equivalent combination of education and experience