Customer Success Manager

🔥 2 hours ago

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Act as the voice of the customer and internal advocate, turning customer insights into actions that improve outcomes and experience • Drive customer value realization and help customers achieve desired business outcomes and maximize their Unit4 investment • Increase product adoption and maturity through success planning, guidance, and value-added customer engagements • Identify and drive upsell and cross-sell opportunities through qualified leads in collaboration with Sales • Act as the primary Customer Success contact, proactively managing risk and supporting retention • Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes • Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams • Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales • Manage retention and churn across the region and contribute to global retention objectives • Drive adoption and effective utilization of the Success4U program • Travel as necessary, up to 20%

🎯 Requirements

• Passion for building strong customer relationships that drive recurring-revenue retention, expansion opportunities, and successful customer outcomes • Ability to understand customers' strategic goals and objectives and translate them into actionable success plans • Ability to proactively track progress toward value realization • Adaptable, curious, accountable, and collaborative • Excellent communication and relationship management skills • Fluent in English, verbal and written • Ability to manage retention and churn across a region • Ability to drive adoption and effective utilization of the Success4U program • Clear communicator with professional presence, empathy, and enthusiasm • Ability to lead through influence and trust • Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment • Technically literate and familiar with customer engagement technologies, best practices, and trends • Previous ERP, HCM, and/or financial planning software industry experience is a plus • Availability to travel as necessary, up to 20% • Swedish or Dutch language skills would be considered a plus • May require security clearance and background checks for customer projects and access to sensitive customer data

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities • Tools and guidance for professional development • Talented colleagues, role models and mentors • Employee Resource Groups • Safe and inclusive working environment • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme