Unitary
11 - 50 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
Artificial Intelligence • Cybersecurity • SaaS
Unitary is a company that provides AI-driven solutions for Trust and Safety tasks, combining virtual AI agents and human experts to deliver accurate moderation and safety operations. Their services include moderation of reviews, images, videos, vetting, enforcement activities, and document checks. Unitary's AI agents work within clients' existing tools to automate tasks and maintain high accuracy, reducing costs and exposure time. They offer flexible payment models based on task volume and require no additional engineering integration. Based in London, England, and Marin, California, USA, Unitary is recognized for its innovative approach to managing Trust and Safety operations.
Support Engineer
🕒 February 16
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
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Unitary
11 - 50 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
☁️ SaaS
Artificial Intelligence • Cybersecurity • SaaS
Unitary is a company that provides AI-driven solutions for Trust and Safety tasks, combining virtual AI agents and human experts to deliver accurate moderation and safety operations. Their services include moderation of reviews, images, videos, vetting, enforcement activities, and document checks. Unitary's AI agents work within clients' existing tools to automate tasks and maintain high accuracy, reducing costs and exposure time. They offer flexible payment models based on task volume and require no additional engineering integration. Based in London, England, and Marin, California, USA, Unitary is recognized for its innovative approach to managing Trust and Safety operations.
📋 Description
• Help formalise and grow the support function • Keep live customer Virtual Agents running smoothly • Build processes and tooling for operational efficiency • First responder for technical issues and triaging problems • Coordinate with teams for issue resolution • Maintain and update customer workflows • Ensure platform security and health • Operate the AI decision engine for system accuracy improvements • Contribute to engineering work for internal tooling • Write runbooks and documentation for self-sufficiency • Participate in 24/7 on-call rotation
🎯 Requirements
• Experience supporting live production systems, including debugging and troubleshooting issues across the stack • Proactive and autonomous approach to problem solving • Confident writing production code in Python • Clear communication in written documentation and coordination with technical and non-technical colleagues • Experience with incident triage and response, and post-mortem processes • Previous experience working in a startup or small team (preferred, not essential) • Experience with workflow orchestration systems (e.g. Temporal) • Familiarity with monitoring and observability tools such as Grafana or Prometheus • Familiarity with ML/AI systems at an operational level • Experience writing runbooks, internal documentation, or building self-service tooling for non-engineering users
🏖️ Benefits
• Flexible hours and location • Competitive salary and equity package • Occupational pension • Generous paid parental leave • Generous paid sick leave • Annual budget for your professional development and growth • Annual budget for your individual health and wellness • Three team offsites to London or other exciting destinations in Europe • Additional compensation for 24/7 on-call support rotation shifts
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