Service Desk Analyst

Job not on LinkedIn

🕒 4 days ago

🌵 Arizona, New Mexico, +1 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately document every call • Deliver outstanding customer service through clear communication, patience, and empathy • Assist patients with healthcare portals, scheduling, account access, and other non-clinical needs • Guide patients through healthcare applications so they can access care and information

🎯 Requirements

• Must reside in New Mexico, Texas, or Arizona • Must be available Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST • High school diploma or GED (or equivalent experience) • Must have a hard-wired connection to the router • Previous experience in a customer service or technical support role • Previous call center experience • Basic knowledge of PC operations and desktop applications • Excellent verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Ability to maintain a calm, professional demeanor in challenging situations • Adaptability and self-motivation in a remote work setting • Strong customer empathy, patience, and commitment to high-quality service • Must complete the Microsoft Speed Test and email results to [email protected] • Computer must be connected via Ethernet for accurate speed-test results • Preferred but not required: experience with My Pres and My Chart • Preferred but not required: familiarity with medical terminology • Preferred but not required: experience working in Electronic Health Record (EHR) systems

🏖️ Benefits

• Ongoing training • Support for pursuing certifications • Career development opportunities • Employer-paid technical certifications • Remote flexibility • Inclusive culture • Leadership access, including the CEO • Supportive environment • Equal opportunity employment