Network Support Engineer

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November 21

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Virtual Rockstar Careers

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Healthcare Insurance • Recruitment • SaaS

Virtual Rockstar Careers is a company dedicated to supporting the physical therapy community by providing specialized services such as hiring virtual assistants, physical therapists, and training clinical directors. They focus on empowering practices through education, consulting, and efficient staffing solutions to help clinics thrive while improving patient care and increasing operational efficiency.

51 - 200 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

📋 Description

• Provide Tier 2–3 remote support to customers and Field Services teams through calls, tickets, and internal communication platforms. • Troubleshoot fixed wireless PTP/PTMP equipment and link issues. • Support routing and switching environments using Cisco and MikroTik equipment. • Perform proactive and reactive network monitoring and maintenance. • Execute configuration-level changes while following established approval processes. • Utilize ticketing systems, hardware configuration interfaces, and controller software to manage customer and network needs. • Document troubleshooting steps, configurations, engineering updates, and network designs clearly and accurately. • Collaborate with internal departments to ensure timely, high-quality resolution of customer issues. • Participate in an on-call rotation for escalations and after-hours emergencies.

🎯 Requirements

• 3+ years of hands-on networking or fixed wireless support experience. • Excellent verbal and written English communication skills (non-negotiable). • Strong troubleshooting abilities across Layer 2/3 networks. • 2+ years of experience with routing protocols. • Experience with Tarana, Ubiquiti, or similar fixed wireless platforms (PTP/PTMP). • Proficiency with Cisco IOS and/or MikroTik RouterOS. • Ability to work independently during U.S. business hours (PST). • Preferred Certifications (any of the following): CCNA / CCNP / CCIE MTCNA / MTCRE / MTCINE JNCIS-SP / JNCIE UEWA.

🏖️ Benefits

• Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families across the globe.