Solutions Engineer

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August 28

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Upstack Studio

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Upstack Studio is a product development agency founded in 2017 to help non-technical entrepreneurs turn their ideas into reality. Our team is focused on building impactful web & mobile apps that help improve the lives of people around the world.

1 - 10 employees

📋 Description

• We’re looking for a Solutions Engineer who thrives at the intersection of technology, business strategy, and customer experience. In this highly collaborative and customer-facing role, you’ll work closely with Sales and Customer Experience (CX) teams to identify customer needs and design provider-agnostic, scalable solutions. Reporting to the VP, Solutions Engineering, you’ll present to technical teams as well as C-suite decision-makers, ensuring our solutions meet both technical requirements and business outcomes. • This role is ideal for someone who is technically deep and commercially aware—someone who enjoys solving complex problems, communicating clearly, and making a tangible impact on revenue and customer success. • Key Responsibilities: • Lead technical discovery sessions to understand customer requirements and current-state architectures. • Design and present tailored, provider-agnostic solutions across a variety of domains, including: • SD-WAN / SASE • UCaaS / CCaaS • Network Security & Firewalls • Data Center & Cloud Infrastructure • Network Transport & IoT • Present proposed architectures to C-level executives and technical stakeholders in a consultative manner. • Collaborate with Sales and CX teams to identify new business opportunities and upsell potential within existing accounts. • Translate complex technical concepts into clear, value-driven business narratives. • Create supporting documentation (e.g., solution designs, scopes of work, presentation decks). • Ensure seamless handoff and coordination with implementation and support teams. • Stay current on industry trends and emerging technologies; become a subject matter expert in key focus areas. • Contribute to the continuous improvement of solution playbooks, tools, and team processes.

🎯 Requirements

• 5+ years in a telecom, technology, or network-focused Solutions Engineering or Sales Engineering role. • Deep expertise in designing solutions for: • SD-WAN / SASE architectures • UCaaS / CCaaS environments • Cloud & data center infrastructure • Network security (firewalls, segmentation, etc.) • Network transport technologies • Strong communication skills with the ability to present to both executive and technical audiences. • Experience supporting technical sales cycles and cross-functional deal execution. • Excellent documentation and presentation-building skills. • High attention to detail and strong project follow-through. • A collaborative, self-starting attitude and the ability to thrive in a fast-paced, high-growth environment. • Ability to learn quickly and adapt to changing technologies and market dynamics. • Industry certifications (e.g., AWS, Azure, CCNP, Palo Alto, Fortinet, etc.) • Experience with IoT architectures and use cases • Familiarity with CRM tools like Salesforce or HubSpot • Background working in high-growth, agile, or startup environments • Proven ability to thrive in a fast-paced, high-growth environment with shifting priorities • Highly motivated and competitive; driven to win and deliver results • Entrepreneurial mindset with a bias toward action; comfortable with ambiguity and rapid change • Strong problem-solving skills with a customer-first, solutions-oriented approach • Excellent collaboration skills; willing to contribute beyond formal job scope • Ability to work across time zones, with occasional travel as needed • Resides within PST or MST time zones

🏖️ Benefits

• Participation in annual bonus plan