Premier Support Engineer

4 days ago

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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US CLOUD: Microsoft Premier/Unified Support Alternative

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B2B • Enterprise

US CLOUD: Microsoft Premier/Unified Support Alternative is an independent third‑party provider that replaces Microsoft Premier and Unified Support for enterprise customers. The company delivers 24/7/365 Microsoft enterprise support with senior, Microsoft‑certified, US/UK/EU‑based engineers, financially backed SLAs, unlimited Microsoft escalations, and a focus on cost savings (30–50%) and support sovereignty (no offshoring). US CLOUD serves large enterprises and mid‑market clients worldwide across the full Microsoft stack and also offers proactive advisory services, cloud cost optimization, and migration assistance.

201 - 500 employees

Founded 1996

🤝 B2B

🏢 Enterprise

📋 Description

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies • Drive client success by resolving complex technical issues • Ensure high levels of customer satisfaction • Contribute to service improvement initiatives • Work collaboratively with clients and internal teams

🎯 Requirements

• 4+ years of experience in Microsoft technologies • Proficiency (3+ years) in Windows Server • Advanced understanding of Active Directory/Azure AD and DNS • Demonstrated skills in technical writing • Consistent ability to excel in a virtual work environment • Ongoing pursuit of advanced certifications in Microsoft technologies

🏖️ Benefits

• US Cloud is an equal opportunity employer • Valuing diversity at our company • No discrimination based on race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings