Enterprise Account Manager, UK – EU

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November 26

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Wheelhouse

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Hospitality • SaaS • Finance

Wheelhouse is a comprehensive platform designed for scalable hospitality operators, offering advanced and customizable dynamic pricing solutions. It allows users to tailor pricing strategies through a data-driven engine that accommodates various events, seasons, and market conditions. Wheelhouse provides tools for performance analytics, market insights, and detailed pricing control across multiple hospitality listings. Its product suite serves the needs of diverse and evolving portfolios by integrating with existing software and offering an API for enhanced functionality. Wheelhouse is designed to optimize revenue and growth for modern hospitality businesses, available in numerous markets worldwide.

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

💰 $16M Series A on 2022-04

📋 Description

• Own and grow a portfolio of Enterprise property operators across EMEA, serving as their strategic partner on pricing, revenue operations, and platform adoption. • Build durable, high-trust relationships with customers—translating their objectives into clear success plans and measurable outcomes. • Drive engagement with hard-to-reach or resource-constrained accounts, using empathy, persistence, and commercial strategy to build traction. • Communicate platform updates, best practices, and revenue opportunities with clarity and confidence, helping customers navigate a rapidly evolving product and ecosystem. • Collaborate closely with colleagues in the EU and US, navigating time-zone differences through strong documentation and async communication to maintain momentum while keeping an EMEA-based schedule. • Advocate internally to accurately represent customer needs, unblock adoption, and influence roadmap discussions with thoughtful, product-driven insights. • Carry a revenue retention quota—illustrating the value our customers can derive by expanding their business with Wheelhouse and identifying where adoption can deepen impact. • Track and share your KPIs: customer retention, satisfaction, health, and revenue growth—you will report on performance and metrics at an executive level. • Diagnose customer workflows and challenges to identify whether issues stem from configuration, training, product gaps, or internal processes, and guide customers toward the right solution. • Support onboarding, change management, and habit formation across complex, multi-stakeholder accounts.

🎯 Requirements

• 5+ years in the Short-Term Rental industry • 3–5 years experience in a customer-facing capacity, directly or indirectly responsible for retention • Effective communicator with strong de-escalation skills • Strategic and critical thinking skills • Solution-oriented, proactive, and a team player • Comfort navigating multi-stakeholder accounts and synthesizing cross-functional input • Ability to interpret data and translate insights into action • Based in Europe and able to work primarily in UK/CET business hours. • Fluent in English, with professional proficiency in Spanish; other European languages are a plus. • Experience working with European customers in hospitality, short-term rentals, or travel tech. • Travel - 20%

🏖️ Benefits

• Competitive salary ($100,000 - $115,000 USD DOE) • commission ($20,000 - $35,000 USD DOE) • equity • Unlimited PTO • Competitive Benefits plan depending on country of residence