Helpdesk Technician I

🕒 June 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Provides prompt technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Respond to queries either in person or over the phone • Develop and maintain training manuals • Train computer users • Maintain daily performance of computer systems • Investigate questions to determine the nature of the problem • Assist with customer problem-solving processes • Install, modify and repair computer hardware and software • Clean up and maintenance of computers • Run diagnostic programs to resolve problems • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems • Install computer peripherals for users • Follow up with customers to ensure the issue has been resolved • Communicates issues and recommends solutions to supervisor • Actively supports and complies with all components of the compliance program • Maintains confidentiality of all information; abides by HIPAA and PHI guidelines at all times • Reacts positively to change and performs other duties as assigned

🎯 Requirements

• 4-yr college degree in Computer Science, Information Systems or another related field strongly preferred • 1+ years of experience and industry knowledge strongly preferred • Working knowledge in the use of Jira or other Agile tools • Solid analytical and troubleshooting skills and a thorough approach to problem solving • Able to read, write and interpret technical documents • Excellent communication (both written and verbal) and interpersonal skills • Must be able to work individually with little supervision

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact