Senior EDU Strategic Account Manager

Job not on LinkedIn

3 hours ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+28 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Vanco

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Vanco serves a wide variety of community organizations and software vendors, each with their own needs. Vanco’s technology connects more than 45,000 faith-based, nonprofit, professional services and education organizations nationwide.

51 - 200 employees

💰 $80M Private Equity Round on 2012-03

📋 Description

• Own Strategic Relationships: Serve as the primary point of contact for high-value EDU accounts, building deep partnerships and ensuring long-term retention and growth. • Drive Account Outcomes: Develop and execute strategic account plans tied to client goals, renewal cycles, and expansion opportunities that align with Vanco’s revenue objectives. • Lead Value-Driven Conversations: Conduct business reviews, strategic planning meetings, and performance check-ins to demonstrate ROI and maximize customer engagement. • Monitor and Forecast Account Health: Track account performance, usage trends, and risk indicators using Salesforce, Hubspot, and Looker to ensure proactive decision-making. • Act as an Escalation Point: Manage complex or high-priority client needs, resolving issues through cross-functional collaboration and timely communication. • Represent the Voice of the Client: Advocate for EDU customer needs with Product, Marketing, and Leadership to influence product roadmap, enhancements, and solution evolution. • Maximize Customer Adoption & Value: Reinforce best practices and adoption strategies that improve client outcomes, operational efficiency, and value realization. • Deepen Product & Industry Expertise: Maintain a high level of knowledge of Vanco solutions and K-12 market dynamics to serve as a trusted partner for district stakeholders. • Drive Renewals & Expansions: Identify expansion opportunities, mitigate churn risk, and lead renewal conversations with a strategic, data-driven approach. • Collaborate Across Teams: Partner closely with Marketing, Product, Implementation, and Client Services to ensure seamless client experience and unified messaging. • Support Continuous Improvement: Provide feedback and insights to improve processes, customer resources, product features, and go-to-market strategy. • Contribute Beyond the Role: Participate in internal initiatives, strategic projects, and process enhancements that drive Vanco’s customer experience vision forward.

🎯 Requirements

• Strategic Relationship Builder: Excels at developing deep, consultative partnerships with large K-12 districts, uncovering client goals, and aligning Vanco’s platform solutions to drive measurable outcomes. • Revenue Growth Champion: Skilled at identifying expansion and renewal opportunities through data-driven insights, business reviews, and proactive account planning to achieve retention and net revenue growth targets. • Executive Communicator: Comfortable engaging at all levels of district leadership—from business managers to superintendents—articulating value through clear, outcome-oriented conversations. • Data-Driven Decision Maker: Uses Salesforce, Hubspot, Looker, and other analytics tools to forecast health trends, mitigate churn risk, and prioritize high-impact actions. • Cross-Functional Collaborator: Works seamlessly with Client Adoption, Product, and Marketing teams to deliver an integrated and cohesive customer experience. • Trusted Advisor: Serves as a strategic thought partner, helping districts modernize payments, streamline operations, and enhance parent and staff engagement using Vanco’s suite of EDU products. • Process-Oriented Operator: Maintains rigor in account planning, QBRs, renewal forecasting, and documentation, ensuring every client interaction is purposeful and data-informed. • Problem Solver & Escalation Expert: Anticipates challenges, navigates complex client needs, and resolves issues quickly with a calm, solutions-first mindset. • Educational Industry Fluent: Understands K-12 decision cycles, funding sources, procurement processes, and technology adoption patterns to influence strategic outcomes. • High EQ Leader: Balances empathy with assertiveness, reads client dynamics effectively, and tailors communication to build trust and sustain long-term relationships. • Results-Oriented Professional: Driven by goals, accountability, and the pursuit of continuous improvement—measuring success through both client impact and business performance. • Change Advocate: Adapts fluidly to evolving priorities, new products, and strategic shifts, maintaining alignment with Vanco’s growth and customer success objectives.

🏖️ Benefits

• 100% Employer Paid Health Insurance (Employee HSA Plan Only) • Life Insurance • AD&D Insurance • Short Term Disability • Long Term Disability • Health Insurance (Base, Buy-up or HSA Plan) • Dental • Vision • Accident • Critical Illness • Voluntary Life • Voluntary AD&D • 9 Paid Holidays • 2 Floating Holidays • 4 weeks PTO • 8-weeks paid parental leave (after 6 months of employment) • Paid days off to Volunteer • 401(k) Plan with employer match • Competitive benefits and pay • Small collaborative teams where you can impact both outcome and culture • Ongoing professional development opportunities and a focus on promotion internally.