Customer Success Manager, Growth

🕒 May 7

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content. • Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention • Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. • Partner with your Growth CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. • Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities • Liaise with Support and Finance to help quarterback resolutions for customer issues • Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

🎯 Requirements

• Have 2+ years of experience in Customer Success at a SaaS company. • Background in running a large book of business at scale • Willingness to collaborate with others and drive mutually beneficial outcomes • Self-motivated and curious: Bias for action and committed to iterating when necessary • Work effectively in a highly ambiguous, ever-changing environment • Experience working in the security or compliance industry is preferred • Possess clear and thoughtful communication skills, with strong critical thinking ability • Be highly empathetic to customers, with a proven track record of long-term customer retention. • Experience with hitting retention targets and creating happy, healthy customers • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

🏖️ Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks paid Parental Leave for all new parents Health & wellness stipend • Remote workspace, internet, and mobile phone stipend • Commuter benefits for team members who attend the office • Pension matching • 25 days of Annual Leave per year and unlimited sick time • 8 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events!