Executive Administrative Assistant

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April 3

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VaVa Virtual Assistants

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B2B • Productivity • SaaS

VaVa Virtual Assistants is a remote team of professional virtual assistants dedicated to alleviating the burdens of business ownership for entrepreneurs. By offering a comprehensive suite of administrative services, including calendar management, customer service, social media, and web design, VaVa empowers clients to focus on their core passions while efficiently handling the busywork of their operations. With a commitment to enhancing productivity and efficiency, they provide personalized support tailored to diverse business needs.

2 - 10 employees

Founded 2010

🤝 B2B

⚡ Productivity

☁️ SaaS

📋 Description

•Represent VaVa Virtual Assistants in a Positive & Professional Manner •Demonstrate an exceptional work ethic and a positive attitude in all interactions •Ensure all communication reflects the company’s values and level of professionalism •Embrace VaVa values, standards, and contribute to a thriving company culture •Take Ownership of Client Satisfaction •Lead and manage client accounts and interactions •Understand and anticipate client needs while also communicating progress and updates •Address challenges and problem solve without compromising quality of service •Demonstrate a commitment to excellence in high-quality work and attention to detail •Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service. •Provide high-quality administrative support to clients, and occasionally collaborate with fellow VaVa team members as an opportunity for growth and to increase level of service •Effectively manage tasks, projects, and deadlines to always meet client expectations •Maintain open communication with the client, external stakeholders, and the VaVa team •Provide the utmost care with keeping sensitive and confidential information private and secure at all times •Manage email by prioritizing and filtering messages, and ensuring timely responses •Manage complex schedules that require proactive calendar coordination and reminders •Handle and anticipate complex issues and resolve in a timely and professional manner •Able to plan and coordinate details for meetings, conferences, or events •Prepare presentations and materials, and conduct project research when necessary •Maintain updated CRMs, analyze trends, and identify helpful insights for decision making •Effectively collaborate with others to accomplish tasks and complete projects •Strong communication skills and the ability to draft or edit all forms of correspondence •Establish trust and use discretion when handling sensitive and confidential information •Be familiar with scheduling, project management, and CRM tools and software •Handle other administrative support tasks as requested.

🎯 Requirements

•Must reside and be authorized to work in the United States •At least 3 years of the demonstrated experience outlined above •At least 3 years of experience working full-time in a virtual role •Available at least 20 hours per week to support high-touch, deliverable-focused clients.