Incident Response Director

Job not on LinkedIn

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👔 Director

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Handle incident response cases • Own the customer experience from onboarding through case closure • Provide clients with guidance on case progression • Negotiate with cyber criminals and manage financial operations associated with settlements • Interact with commercial partners and law enforcement partners • Follow and improve operations compliance procedures • Manage case operations and improve throughput efficiency • Travel and speak on behalf of the company to clients and at industry gatherings • Help shape the company's ransomware incident response product and service • Use customer experience and feedback to inform product feature prioritization

🎯 Requirements

• Experience in cyber incident response within the private sector • At least 1 year of management experience • Experience recruiting and building a team • Cyber security qualifications / certifications • Experience in incident response operations • Ability to abstract operational patterns, bottlenecks and develop process and technology solutions • Ability to contribute as an individual contributor and grow and scale a team • Interest in building a product and distilling customer experience and feedback to prioritize features • Understanding of proper controls, regulations and policies • Clear and articulate communication with customers and co-workers • Project management and stakeholder communication skills • Comfortable cultivating internal relationships and giving and receiving candid performance feedback

🏖️ Benefits

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical, dental, and vision insurance with dependent enrolment • Life insurance with enhanced coverage and global 24/7 protection • Income protection after 26 weeks, covering a portion of salary • Defined contribution pension plan with employer match • Worldwide travel insurance for business and leisure, with option to enroll dependents • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

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