Customer Success Manager

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October 24

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Vehlo

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B2B • SaaS • Fintech

Vehlo is a technology company that provides a suite of industry-focused software and payments solutions for vehicle service operations, including dealership service lanes and independent auto repair shops. Their platform streamlines shop workflows, increases technician productivity, helps close more repair orders, and integrates payment processing, consumer financing, and capital lending to improve revenue and customer experience. Vehlo’s products are built by industry veterans to optimize operations, drive customer loyalty, and connect with existing shop software.

501 - 1000 employees

🤝 B2B

☁️ SaaS

💳 Fintech

📋 Description

• Collaborate with recently signed customers. • Present the platform to audiences of all sizes both in-person and virtually. • Analyze dealership data to provide insight into better performance. • Assist in the preparation of scheduled reports. • Have daily meaningful contact with customers. • Document customer information, activities, and interactions within the assigned CRM. • Drive expansion opportunities for inside and outside sales initiatives. • Respond to customer inquiries via email, phone, and text. • Provide users with troubleshooting, functionality explanations and best practices. • The ability to travel locally and one week a month, you will be traveling within your territory for those customers who are not local. Flexibility to call on clients in other areas.

🎯 Requirements

• 2 - 3 years of experience in an account management or customer success role • Ability to flourish in a multi-tasking environment. • Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks. • Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels. • Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing. • Proficiency in Microsoft Word and Excel. • Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts. • SalesForce knowledge a plus • Well-organized, detail-oriented and proactive in following tasks through to completion. • Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities. • Prior Dealership, OEM, Service Advisor, Technician experience preferred, but not necessary. • Bachelors Degree preferred

🏖️ Benefits

• Opportunity to make an impact • Opportunity for growth • Opportunity for recognition and rewards