Senior Customer Support Specialist

🔥 22 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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Vehlo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚘 Automotive

📦 Logistics

💼 Consulting

Automotive • Logistics • Consulting

Vehlo is a technology company that provides a suite of industry-focused software and payments solutions for vehicle service operations, including dealership service lanes and independent auto repair shops. Their platform streamlines shop workflows, increases technician productivity, helps close more repair orders, and integrates payment processing, consumer financing, and capital lending to improve revenue and customer experience. Vehlo’s products are built by industry veterans to optimize operations, drive customer loyalty, and connect with existing shop software.

📋 Description

• Resolve complex customer issues using advanced product knowledge and troubleshooting skills • Lead technical investigations with Engineering and Product teams to resolve software defects and critical customer issues • Mentor and support fellow Support Representatives through knowledge sharing, coaching, and best practices • Identify recurring customer issues and recommend process, documentation, or product improvements • Advocate for customers by documenting, prioritizing, and communicating escalations • Maintain accurate case documentation and improve knowledge base content • Support major incident response when required • Contribute to continuous improvements that increase customer satisfaction and team effectiveness

🎯 Requirements

• 2–3 years of experience in technical software support, SaaS support, or customer-facing technical support • Strong analytical and troubleshooting skills for complex software, integration, and workflow issues • Excellent written and verbal communication skills • Ability to explain technical concepts to technical and non-technical audiences • Experience managing high-priority customer escalations • Ability to collaborate across Support, Product, Engineering, and Customer Success teams • Strong organizational and time management skills • Ability to prioritize multiple competing priorities in a fast-paced environment • Continuous improvement mindset • Passion for mentoring others and enhancing support processes • Preferred: experience supporting automotive shop management software, dealership management systems, or repair shop operations • Preferred: experience with CRM platforms such as Salesforce, Zendesk, or HappyFox; SQL; APIs; or basic networking concepts

🏖️ Benefits

• Comprehensive benefits package • Opportunity for growth • Opportunity for recognition and rewards • Training and apprenticeship opportunities • Equal opportunity and diversity and inclusion commitment